Sandbox Not Working!

dum5
dum5
in General

As the title says, Sandbox, located in the Bitdefender browser toolbar, does not work. Practically, there's just an useless button right now. Please fix, it sounds useful, but I never got the chance of using it, neither with the 2012 product, as it was not working there either..

Comments

  • ozziebear
    ozziebear ✭✭✭

    Hi...Just tried mine and its not working either. Was working fine yesterday. Guess I'll try the repair tool again. Seems like I have to use the repair tool everyday. Fixes one problem..creates another. I'm afraid to uninstall. Tried that shortly after installing TS 2013 because of all the bugs. Got half way thru the uninstall and computer crashed. When it came up again I had no internet connection among other things. Finally gave up and reinstalled OS. Many hours wasted. Getting fed up with this. Someone on these forums once said that people who use Bitdefender are just looking for a hobby. I believe he was right. Good luck with your problem.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    I need more details about this issue. Which browser have you used to test the sandbox? have you tried another one like Google Chrome or Mozilla Firefox?


    Thank you!

  • dum5
    dum5
    Hi :)


    I need more details about this issue. Which browser have you used to test the sandbox? have you tried another one like Google Chrome or Mozilla Firefox?


    Thank you!


    Hi,


    I'm using Google Chrome v20.0.1132.47, also I have tried Mozilla Firefox v13.0.1, but didn't work on it either..


    OS: Windows 7 Ultimate Build 6.1.7601, SP1


    Product: Bitdefender Internet Security 2013

  • Pushkar112
    Pushkar112 ✭

    i cannot see bitdefender toolbar


    i am using


    firefox 14b


    chrome 20


    opera 12


    i have bitdefender 2013 is installed

  • dum5
    dum5

    Is there any progress with the Sandbox case? Please, keep us updated with the situation.


    Thanks in advance,


    V.Filipov.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Have you upgraded to Bitdefender 2013 Final from the Beta version or an older product? If so, please reinstall the product. Use the uninstall tool to remove the current product( for Bitdefender 2013 use this uninstall tool http://forum.bitdefender.com/index.php?showtopic=35804, for older products this one http://www.bitdefender.com/uninstall), reboot and reinstall the product by following these instructions:


    http://forum.bitdefender.com/index.php?act...f=312&id=53


    Have a great weekend!

  • dum5
    dum5

    Thank you Christian! I truly used BTS 2013 BETA and uninstalled it with the old tool, which actually made some additional problems, but that was mentioned in another topic in this forum (no internet access when uninstalled). Now, I have uninstalled my BIS 2013 with the new tool, rebooted and installed it again and now Sandbox is working like a charm. Also I have noticed a performance improvement. Maybe the unproper removal/installation of the program caused additional issues to my system, which now are no longer a tread.


    Thanks again for the excellent support!


    Regards,


    V.Filipov.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I am glad to hear that!


    For those that still encounter the same issue, please follow the steps from my post:


    http://forum.bitdefender.com/index.php?sho...st&p=150030


    Thank you!

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