[resolved] Problem With Uninstallation

mitza97
mitza97 ✭
edited July 2012 in Installation

Hello.


Today, I try to uninstall BDIS 2013 from control panel.


The uninstall process was normal until reached 50 %, where blocked...after 15 minutes, still at 50 %.


What could happen ? :wacko:


I attach a print screen.


24ctgz8.png

Comments

  • traba
    traba

    Try the unistall tool

  • Lee_S
    Lee_S
    Try the unistall tool


    Ah-ha, my uninstallation was stuck at 65%


    I tried the uninstall tool, which didn't do it's job:


    post-103073-1341935994_thumb.jpg

  • rootkit
    rootkit ✭✭✭
    edited July 2012

    Hi mitza97 :)


    Please navigate to C:\Program Files\Bitdefender\Bitdefender 2013 and look for a file called bitdefenderuninstalltool.exe. Copy that file on your Desktop. Right click on it and select Run as administrator.


    Wait for the process to finish and reboot your PC.


    After this, reinstall the product by following these steps:


    http://forum.bitdefender.com/index.php?act...f=312&id=53


    Thank you!

  • mitza97
    mitza97 ✭
    edited July 2012

    Problem resolved.


    Thanks Cristi for support !


    Topic can be closed.


    Have a nice day ! :rolleyes:

  • rootkit
    rootkit ✭✭✭

    Hi :)


    I am glad that I was able to help you.


    I consider the case resolved.


    Take care.

This discussion has been closed.

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