Bitdefender Will Not Install

Hi everybody ! This is my first post .

I am having trouble installing Bitdefender Plus 13 on my 64 bit Win7 computer . The installer comes up with the three lines . Scanning , downloading and installing . The middle downloading line worked very quick but it has now bin scanning for 26 hours and that line has hardly moved . The bottom install line hasn't moved at all and I have not gotten any pop ups telling me to register I have a new hard drive and no spyware programs on my computer . Can I get some help please ?

I am sorry, I dont have any answers either, I too am having the same problem.

I previously had Norton for the last 5 years with NO PROBLEMS at all.........phone support fantastic!

I hate this that it takes so long to get an answer from anyone to try to get this sorted out.

Do you know if there is a phone number for support?

Hello

Welcome to the forums!

Our phone support is available 24/7

http://www.bitdefender.com/support/consumer-phone.html

Have you tried to install the product using the offline kit from here?

http://forum.bitdefender.com/index.php?showtopic=35494

Take care.

Hello

Thank you for your feedback!

Could you please provide me more details regarding this? A screenshot would be great.

[How to take a screenshot]

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard)

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint))

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format (BMP format is too big to send by e-mail)

5. Attach the screenshot in your next reply.

We are looking forward to hearing from you.

Hello

The installation in Bitdefender simplified, double click on the kit and press I button. The product will be installed automatically. At the end, you will have to enter the license key and the credentials for the My Bitdefender account.

That's all you have to do.

Let me know if you encounter any issues with our products.

Take care.

Hello

Please provide me more details about those errors?

We need to further investigate this.

Take care.

Christian, you are the man who made everything work this time last year.....i've done the repair on the program list so its not that, give me an email address so i can send you the error messages i am getting(took pictures with my phone), guys, if Christian can't fix it....its ######. the mans a god.

chris.

lol,....he's one of the best

Hi everybody ! This is my first post .

I am having trouble installing Bitdefender Plus 13 on my 64 bit Win7 computer . The installer comes up with the three lines . Scanning , downloading and installing . The middle downloading line worked very quick but it has now bin scanning for 26 hours and that line has hardly moved . The bottom install line hasn't moved at all and I have not gotten any pop ups telling me to register I have a new hard drive and no spyware programs on my computer . Can I get some help please ?

I am having the exact same problem. I also have 64bit Win7 computers. However, the first one I installed on went without a hitch. The second one I have scanned up to 12 hours before cancelling. I have tried rebooting into safe mode... no luck. I have tried removing all programs from startup (unchecking them in system configuration startup)...no luck, and I have tried downloading the entire executable installation (250mb+) rather than doing the download thing... again no luck.

I just cancelled and got a refund on my Trend Micro Titanium as it let a trojan.generic.kdv onto my system which compromised my banking account and debit card. When I did online scans, BitDefender was the first to find it and remove it so I thought I would buy it and so I did. Well, it's installed on 1 machine, cannot install on the second machine and am waiting to see what happens on machine 2 before installing on machine 3. Will I have to cancel and get a refund on this too???

I have opened a ticket yesterday but have not heard back from anyone yet at BD. If anyone has solved this riddle please let me know.

Thanks,

Ken

Hello Ken

Welcome to the forums!

Could you please post here the ticket ID do I can search it in the system?

Also, have you used the uninstall tool for the previous security solution before installing Bitdefender?

http://forum.bitdefender.com/index.php?sho...st&p=150047

Have a great weekend!

Hello Ken

Welcome to the forums!

Could you please post here the ticket ID do I can search it in the system?

Also, have you used the uninstall tool for the previous security solution before installing Bitdefender?

http://forum.bitdefender.com/index.php?sho...st&p=150047

Have a great weekend!

Hi Christian. Yes, the ticket is 201208021030083. Thanks for looking into this. When I started the install with BD, it automatically uninstalled my previous solution. Secondly, yesterday, I checked my registry for any remnants of the previous solution and there were none.

Hi GraceWithin, and welcome to the forum

If I may ask you a few questions that may give support a head start.

Are you having problems re-installing your 2011 version?

Are you trying to install to the newest 2013 version?

Are you having problems finding, or using your license key?

Again, any follow up information you provide can give support a more clear understanding of how they can help you get Bitdefender up and running on your PC.

Thank you for your help,

Columbo

Hi GraceWithin,

Thanks for answering those questions. You will need Christian's help in finding your key, as he may ask you to PM him with the information he will ask for.

If you had ordered it online, you should have a email confirmation with the license number, yet I know how emails can get lost, as well the boxes with the license keys, been there before

If you want call phone support, here is a full list of numbers, as many of them are open 24 hrs a day. http://www.bitdefender.com/support/consumer-phone.html

And yes, as you know, you are eligible for the upgrade with a still active license, again which Christian or phone support can help you with. You can run Bitdefender in trial mode (30 days) if you want to wait here for Christian.

Thanks again for your help

Columbo

edit: cleaned up sentence

You're welcome

Were you able to get up and running, or are you going to wait here for Christian?

Thanks,

Columbo