[escalated] Can't Use Sandbox!

edited June 2012 in Privacy

When I Install Bitdefender Internet Security 2013, I can't use sandbox on Waterfox 13. Which is happened with IE 10. Please help me!!!

This is picture:


I'm use Windows 8 RP x64

IE 10 and Waterfox 13.




  • I had a other problem: I can't login to My Bitdefender. When I fill E-mail and password->click login and then nothing wasn't occured. (on Waterfox 13 and IE 10)

    Please help me!!!



  • realkaka2204
    edited June 2012

    I'm sorry :unsure: . But I still have one issue. When I set AVC to "Aggressive", then It's automatically reset to "Normal".

    Please help!!!



    PS: BIS 2013 is very good. That my issues are not effected me, but I hope it fixed soon :rolleyes:

  • rootkit
    rootkit ✭✭✭

    Hi :)

    Please follow the steps explained in the article below and send me via PM the generated log file:


    If the file is too big to attach it, upload it on




    and send me a PM with the download link.

    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

    Have a nice day.

  • I sent it.

    Nowadays, I login to "My Bitdefender" normally, but other issues remains.



  • rootkit
    rootkit ✭✭✭

    Hello :)

    First of all, the Sandbox module is compatible with Firefox, not with other "clones" that use the same engine.

    Regarding IE 10, I will test it out and get back to you with an answer.

    Take care.

    edited July 2012

    Hi i have a same problem with Google Chrome 20 and Firefox 13.

    I use Windows 8 RP x64!


  • rootkit
    rootkit ✭✭✭

    Hello :)

    Welcome to the forums!

    The sandbox module is working properly on IE 10?

    Thank you!

  • On my system, The sandbox module isn't working on IE 10.



    Beside, I still facing with other problem. I can't set "Aggressive" for AVC, It automatically set "normal" when I close the main interface of Bitdefender.

    I use Win 8 RP x64 and Bitdefender Internet Security 2013 x64


  • I have installed Firefox 14.0.1 and facing with same issue. Seem have issue about Sandbox on Windows 8 RP x64

    (I use Win 8 RP x64 and Bitdefender Internet Security 2013)

  • rootkit
    rootkit ✭✭✭

    Hello :)

    Sorry for the delayed reply.

    This module will be compatible with the final version of Windows 8. Also, Sandbox is not compatible with Windows XP, only Vista/7 and soon 8.

    Thank you very much for your patience.

  • It still show "not support in Windows XP" now.

    I test on IE 10, Firefox 15 Beta 6, Google Chrome 22

  • rootkit
    rootkit ✭✭✭

    Hello :)

    The issue will be resolved in a future update and the module will be compatible with the usual browsers under Windows 8 too.

    Thank you!

  • Hi, Christian

    I have updated latest build Sandbox working perfectly on Firefox, but IE10 not :)

  • Hi, Christian

    Latest build, Sandbox working normally with IE 10 on Windows 8 Pro. :)

    My problem is solved.

    Thanks :)

  • Georgia
    Georgia ✭✭✭

    Thank you for your feedback.

    Since the issue is now resolved, I declare this topic closed.

    Should you have any enquiries or require further assistance, please get in touch with us through our contact form:


    Have a nice day! :)

This discussion has been closed.