Bitdefender Can Not Be Installed
Hello.
I have encountered a major problem. I was trying to install "bitdefender_av_2013_64b" into Windows 8 64-bit operating system but I did not succeeded. Nothing special happened: I run the setup, follow the guidance but at the end of the installation, my computer (ASUS K55VD) restarts by leaving the BitDefender almost installed. In addition, sadly, after it boot_s up again to Windows metro menu it begins restarting repeatedly. After few restarts, Windows “Recovery” shows up.
I am really looking forward to hearing from Technical Support team members.
Yours sincerely,
Vytenis Kurlianskas.
Comments
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COULD BITDEFENDER STAFF BE MORE EXPEDITIOUS?
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Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Ticket ID:201210121026309
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Hello
Today we integrated the latest build into the offline kits so please readownload it from here:
http://download.bitdefender.com/windows/de...av_2013_64b.exe
Use this uninstall to clean the leftovers:
http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe
Reboot now and install the product.
Thank you!0
