Win Xp Scan Disk Wont Run

Capt. Mike
Capt. Mike
in Antivirus

Hi,


I recently upgradd to Bitdefender antivirus plus 2013. Prior to upgrading I ran scan disk successfully.


It been a week or 2 since I upgraded and I tried to run scan disk and could not. I have not instaled any other applications in the interim.


It seems like since installing Bitdefender plus 2013 my laptop will not run scan disk. I have schedule a job and when the machine reboots it tries to run but the screen reads 'Can not open volume for direct access. windows has finished checking the disk." and since it isnt completing a job now every time on reboot it shows this screen.


Is Bitdefender accessing the disk to cause this?


Please advise.


Happy trails, Mike Foate


OS= Win XP service pack 3

Comments

  • Capt. Mike
    Capt. Mike
    edited October 2012

    Just an update.


    My first post and issues w/ regard to scandisk was w/ regard to my wife's laptop with btav plus 2013. I have since discovered that I have the same scan disk issue on my tower workstation that was upgraded the same day as my wife's laptop wth btav plus 2013. So it seems logical that the issue is btav plus 2013.


    Please advise.


    Is anyone home?


    We realize you may not miss a couple of subscribers like myself and my wife if we move to a competing av product however, this does seem like a very awful way to treat subscribers like us who have had this product for many years now. :(


    Kind regards, Mike Foate

  • albenwat
    albenwat ✭

    Capt. Mike,


    I have exactly the same problem. Chkdsk doesn't work on boot time. I restored my c-drive where build 1534 was installed, and found that Chkdsk worked on boot time. However, after updating build 1534 to build 1637, chkdsk will not run again. I wait for a new build, rather than repair the software.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • Capt. Mike
    Capt. Mike
    Capt. Mike,


    I have exactly the same problem. Chkdsk doesn't work on boot time. I restored my c-drive where build 1534 was installed, and found that Chkdsk worked on boot time. However, after updating build 1534 to build 1637, chkdsk will not run again. I wait for a new build, rather than repair the software.


    Today on my workstation I was able to get scandisk to work after doing the bt repair function. I will boot up tomorrow to see if it holds. If it does I will try the bt repair on my wife's laptop tomorrow.


    Thanks, Mike

  • rootkit
    rootkit ✭✭✭

    Hello Mike :)


    Thank you for your feedback!


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!

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