Bitdefender & Technical Team Are Crap!

On numerous occassions I have been told my machine is virus free and made to feel like I'm lying, stupid and annoying all just because I I want what I paid for "The Best Security on the Market" Which I've found to my detriment Bitfender and it's Customer Service skills and staff definately are not!!!

I am still waiting since 10th October for a response from me sending in 3 logs to a "Cloud space" where apparently their Top Tier Technical Team would get sort it out.... but still no word!!!

Sincerely Focussed

An Ignored Paying Customer

Hi, Paying Customer

Did you do the above through the phone support option...and still no help from that route? http://www.bitdefender.com/support/consumer-phone.html (also, right clicking the system tray icon and "about")

Sorry to hear about the lack of support, maybe it will get noticed here on the forum by Tech support here. This can take a couple of days, and not hours to get to, as there is only one Tech Support mod. here, so if you can still patiently wait and see what can be resolved here would be appreciated, and hopefully with a good outcome

Kind regards,

Columbo

I know Bitdefender is very good at lying. I don't ever believe a word they say. Good luck on waiting for response my friend.

Hi promise26,

I've noticed quite a few of your previous posts have been less then helpful in trying to resolve, or forward a solution. Maybe consider holding back on the criticism, as we've gotten the idea with your posts of displeasure with Bitdefender. Calling them liars is a pretty stout charge, you may want to dial it back a bit.

Thank you,

Columbo

Hi columbo,

First of all, are you working for them?

I DO NOT believe them because they promise to respond 24-48 hrs, waiting weeks to month, nothing. Phone support, put on hold forever never come back. Same goes for chat and forum.

I'm also a paying customer and want respect and support from a company. I've never see a company that is promise to respond but failed and always give the "it will resolve the next product update" but failed. I have all kind of problems. We go by the book, you should know, we are in U.S. When you send somebody an email promise to respond 24-48 hrs, you do what you say!

No, I do not, but this above post you wrote is a little more informative, and constructive on your thoughts and experiences, well laid out and stated. Yet, could we in the future let people to express themselves, without our adding 1 to 2 sentence criticisms that don't help provide a solution or encouragement? I just say this as I know the short comings here and maybe with support, but I would like to see that we could be a light and hope in a frustrating situation for those who post here.

Just my thoughts

Thank you for your response Columbo.

Your points and devils advocate approach is very touching, admirable and extremely niave (unless you 'are' working for them or at the very least getting some form of bonus to encourage you to defend a company who are indeed Liars (due to marketing thier products as The Best on The Internet' and their 'response and issue resolvement timescales for their "ignored paying customers' of which I'm finding I am not alone in this.

So no I will NOT wait patiently ANYMORE!! I have been told there is 24hr tech support for this company and every method of contacting still results in being IGNORED!!! I have had enough.

They don't even have the decency to contact me themselves to discuss this very serious 7 MONTH long issue and instead... hide behind a either a deluded or paid for ambassador of a bunch of cowboy villians who's only objective and vision is obviously their short term gains, to ###### with their long suffering customers!!!

Colombo, I know nothing of you and don't mean to be mean to you ... but you know nothing of my situation and quite frankly YOU'RE NOT HELPING SO KEEP YOUR NOSE OUT!!!

BITDEFENDER COWARDS!!! RESPOND!!!

That's the reason my brother and i don't trust Bitdefender any longer. They fail to respond what they're promising and neither of the methods worked chat, phone, forum. What they good at is "it will resolve the next product update" What a bunch of bolony. I've lost merely $69.95 bucks for this piece of junk! " />

I hear you bro ... I've lost the pounds equalivent (never was good with numbers... but words oh I'm very good with)

I think I shall have a troll onto the sites that recommended these robbing barstewards who 'must' have paid top dollar for their high ranking ratings all over the internet!! Becasue I'm coming to the conclusion we are not the only two who see S.H.I.T.DEFENDER for who they truly are....Let's watch this space my friend ..Ooo feel free to add all your grievances Promise26 and any other disgruntled, robbed unhappy customers dive in tell this company your NOT going to take it anymore... We are stronger when united! Peace, Honesty, Truth & Justice For All!! ... and since I'm from Scotland let's throw in FREEDOM!!!

Ignored Still...

To tell you the truth, this is the most Disguisting company my brother and i've ever dealt with. There is NO WAY this is a 5 star rating! PIECE OF JUNK AND SUPPORT S.U.C.K.S!! Don't ever trust this company called Bitdefender, EVER, (LIE)!! Not in my liftime, NO WAY!!!

I am waiting since the 9th October

is there anyone here ?

They're all "Asleep"! Don't ever trust the word "Awake" and "it will resolve the next product update" (Lie)! I don't ever, hehe!!

I agree whole-heartedly ! I was using a product that started with the letters Kas and I never had any trouble, what bothered me with the other product was that the updates took to long. I spent a good amount of time reading reviews on all the Security Suites out there and wound up with this mess I have today. Bitdefender 2012. If you needed any help with 2012 they said update to 2013 and it was even worse.

The people doing those reviews must not have run the program for more time than it took to do the tests because it needs an awful lot of work just to get up to the buggy stage.

I bought the product off of Newegg and I intend to write a review and let the rest of Neweggs customers know what I think of their product and non-existent support. 1 egg only because I can't give 0

Exactly what i've said before. These review people need to leave this crap product called Bitdefender in their machine for couple days, then they will know exactly what this crap can do to their computer. Not just 15-20 min to do the test. 24 hr support? What a buch of lying rats.

I think I shall have a troll onto the sites that recommended these robbing barstewards who 'must' have paid top dollar for their high ranking ratings all over the internet!! Becasue I'm coming to the conclusion we are not the only two who see S.H.I.T.DEFENDER for who they truly are

If I were on the phone with you, I'd want to ignore you too. Just sayin'.

Perhaps if you described your problem instead of just ranting, someone might be able to help you. Care to tell us what's happening?

The people doing those reviews must not have run the program for more time than it took to do the tests because it needs an awful lot of work just to get up to the buggy stage.

I've been using BitDefender for 4+ years. No problems. I suspect the vast majority of users have had a similar experience.