[resolved] Quick Scan And Remote Controls

Charyb
Charyb ✭✭✭
edited October 2012 in Antivirus

When using remote controls to invoke a quick scan the scan starts 7 hours later. Why is this?


I started the scan at lunch and the scan started when I was on the computer after dinner.

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Do you have a wireless connection on that PC?


    We released yesterday this EFX and everything should be back to normal now:


    http://forum.bitdefender.com/index.php?sho...st&p=163214


    Thank you!

  • alexx69
    alexx69 ✭✭
    Hello :)


    Do you have a wireless connection on that PC?


    We released yesterday this EFX and everything should be back to normal now:


    http://forum.bitdefender.com/index.php?sho...st&p=163214


    Thank you!


    Hello,


    I want to update this thread, besides a Quick Scan, does not work either Full Scan via "Remote Control".


    I am tested it right now, the day after the new product update that you reported.


    "Remote Control" currently doesn´t work properly !


    I waited 15 minutes and nothing happened, I think that was enough, after that I started with success a Full System Scan through "Scan Now" option on the main Bitdefender window.


    I use cable internet !


    Regards.

  • Charyb
    Charyb ✭✭✭
    edited November 2012

    Christian,


    Yes, I use a wireless connection on all my computers.


    I have the most recent update installed and nothing seems to operate correctly now.


    It now won't quick scan, full scan, or update when invoked.


    Please see attachment. It has looked like this for at least 24 hours.


    Thanks alexx69 for confirmation.

    post-63102-1351876505_thumb.png

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you for reporting this.


    We will investigate the current situation and I will come back with some answer.


    Thank you!

  • rootkit
    rootkit ✭✭✭
    edited November 2012

    Hello :)


    With the latest product update, the scan starts almost instantly.


    Please check it you and let me know if everything is OK.


    Thank you!

  • kejela
    kejela
    Hello Chris,


    We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.


    Thank you for taking the time and please do not hesitate to contact us if you need further details from us.


    Have a lovely day!

  • alexx69
    alexx69 ✭✭
    Hello :)


    With the latest product update, the scan starts almost instantly.


    Please check it you and let me know if everything is OK.


    Thank you!


    Hello,


    As for me, after the latest Build (16.24.0.1682) all functions within "Remote Control", works properly.


    Thank you !

  • rootkit
    rootkit ✭✭✭

    Hi Alex :)


    I glad to hear that everything is OK now.


    Please feel free to contact us with any additional questions or concerns.


    Have a lovely weekend!

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