Update Failed, Error Code: 87
Hello BD support,
Every now and then, the update module reports an update failure with error code 87.
What does this error code mean? I can't troubleshoot what I don't know
Usually when I click "retry" (or "again", I have the Dutch version so I don't know what it is in English version), the update succeeds.
But this error is coming more frequently , so I want to get this properly fixed.
Comments
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Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
PM with support tool logs sent. I still don't know what the error code means, can you also answer that?
It would be very helpful if the Help file would contain a list of all error codes and meanings. Or at least the BD support site.0 -
Hello
Please repair the current instance of your product:
http://forum.bitdefender.com/index.php?showtopic=35489
Thank you!0 -
Thank you Christian, I will do that.
However, my question still hasn't been answered. What does error code 87 mean?0 -
Hello
Please repair the current instance of your product:
http://forum.bitdefender.com/index.php?showtopic=35489
Thank you!
Repairing did not work, it updated back to 16.23.1637 and the error message persists.0 -
May I please have an answer to my question! What does error code 87 mean?
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Hello,
That is an error code that is returned when the connection to the servers is lost.
Please also read this:
http://forum.bitdefender.com/index.php?sho...st&p=169537
Take care.0 -
I'm having same problem, did you find the solution?
0