Autoscan Automatically Disabled When Startup

Have the exact same issue for the last two days. Was OK before. Have latest versions and a powerful computer. If this is due to any virus or trojan, that also would be BitDefender's lapse since I have had it always turned on and never install anything at all from the web.

By the way, the firewall also keeps on loosing its paranoid setting.

Hi,i have the exact same issue,i have sent to you the requested informations and log files.

thanks for your support

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Hi nassoft

Please repair the current instance of your product:

http://forum.bitdefender.com/index.php?showtopic=35489

Thank you!

Repaired but now it's not updating, it's stuck at fixing and is unclickable.

If anyone here is experiencing this behavior on a Laptop computer, then I think maybe I might know the source of your problem and have posted it at http://forum.bitdefender.com/index.php?sho...st&p=167796

But that is only for laptop users. Desktop users should ignore.

Hello

@ AnotherDave

Please check this topic:

http://forum.bitdefender.com/index.php?sho...st&p=167857

Thank you!

Hi christian, i have uploaded again the log file and PM it to you, thansk again for you support

Hi

Thank you for your patience.

After analyzing the information we received from you we concluded that the most convenient way to fix the issue you reported is to use the Repair feature from Bitdefender. Please follow the steps below in order to start the repairing process:

- Click on the START menu button;

- Go to (All) Programs -> Bitdefender 2013 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open Bitdefender and run a new update; reboot again if requested;

A product update was released and it will be installed on your machine in maximum 24 hours. Your build should be 16.25.0.1710 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!