Unknown Device My Bitdefender Account!

andrzej76
andrzej76
edited December 2012 in General

I have a question about my account Bitdefender. So one by one.


Install the program. I log on through a program or browser to your account, and what do I see? And no I can see apart from your computer (where the machine is installed Bitdefender) a few other add-on devices that do not know and will never completely have not installed the program. These are just the names of other computers with other licenses. If I delete them from your account "My bitdefender" shows me that there is no device on the account and I installed the program!! (But I have it installed!!). When you log off and then log back in again, it happens again - again, these are "strange" device I do not know. It looks like someone "clung" to illegally into my account!


Due to the fact that it is annoying and weird uninstalled the program because I fear for your data. Is there here a "wise" to explain this to me? <img class=" />


PS : Had my account was connected in some way with others? After all, it is rather impossible and should not have happened!

Comments

  • saxel
    saxel
    edited December 2012
    I have a question about my account Bitdefender. So one by one.


    Install the program. I log on through a program or browser to your account, and what do I see? And no I can see apart from your computer (where the machine is installed Bitdefender) a few other add-on devices that do not know and will never completely have not installed the program. These are just the names of other computers with other licenses. If I delete them from your account "My bitdefender" shows me that there is no device on the account and I installed the program!! (But I have it installed!!). When you log off and then log back in again, it happens again - again, these are "strange" device I do not know. It looks like someone "clung" to illegally into my account!


    Due to the fact that it is annoying and weird uninstalled the program because I fear for your data. Is there here a "wise" to explain this to me? <img class=" />


    PS : Had my account was connected in some way with others? After all, it is rather impossible and should not have happened!


    I also had this problem over Christmas, when installing a trial on my daughter's laptop.


    On occasions when trying to log into my account, I was given accessed instead to other people's account - not good.


    This seemed to be resolved, however a device from another user appeared in my account along with their licence key.


    Much of the site I see is now down for maintenance - so hopefully this will be resolved soon !

  • andrzej76
    andrzej76
    edited December 2012

    I installed BD IS 2013 trial for 30 days and I log on the address of a Google account - I created a new email address. And what is it? - Does not have this problem. Everything is in order. Safebox works to protect Facebook also does not show any device but when I wanted to use the Parental Control message appears I installed it on other devices-computers. These problems were what I described above on an old account, "My Bitdefender".

  • rootkit
    rootkit ✭✭✭
    edited December 2012

    Hello :)


    We are making some changes to My Bitdefender and some options will not be available for a few days.


    We are truly sorry for all the inconvenience.


    Have a lovely day!

  • andrzej76
    andrzej76

    No problem, you can wait. Have a nice day.

  • Georgia
    Georgia ✭✭✭

    Hello all,


    The situation was fixed and now everything is back to normal.


    Please post back if you need further assistance.


    Thank you! :)

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