[resolved] Total Security - Uninstall To Install

Hi

This was raised as a ticket 201301111030078 and frustratingly its still outstanding since 14 Jan 2013- no response to several emails. I hope the forum can help. Apologies in advance fr the following-

I have a dell desktop PC. About 6 years old. I subscribed to Bit defender total security 2012 a year ago and had no problems. it was excellent.

In November 2012 I moved from XP SP3 to Windows 7 Pro. (32 bit) and everything worked ok. About 1 month ago I was offered free upgrade to BD Total security 2013 which I upgraded to and had no problems

With about 15 days to go before BD was due to expire I paid for another year subscription to BD total security 2013. Since then I have had problems.

It appeared I had 2 Bit defenders? The reason being that the widget was running as though there was an update, but the display box of BD didn't say it was updating. I also got messages from my windows stating my antivirus needed updating yet bit defender said it was up to date. Safepay didn't show and search advisor didn't work.

I have used the BD repair tool and the BD uninstall tool but one of the items 'executing additional tools.exe didnt get removed. I used windows search and typed 'bit defender' and found i still had files . i removed the files by right clicking on each and hitting delete. eventually there remained nothing left when I used the search again (for bit defender). When I try to reinstall using the installation disc or the download link, it still states that Bd is running on my PC . I searched for safebox using windows search as the safebox icon was still on my desktop. I found various files and used right click delete to delete the files and deleted the shortcut until the search revealed nothing.

I have been on 'safe mode networking', and on my 'windows old' I found files for BD 2012 and BD 2013. I have used the unistall exe that was in the 2011 files. Message said 'uninstall succesful. So now in 'windows old' i have files for BD 2013 but cannot find a way of uninstalling this or, trying to find a file here to install it. Curently my program files list and uninstall programmes list does not show the Bit defender programme as being on my computer ??? I am sure it is in my PC somewhere but cannot uninstall/ install . Please help as I have not used my PC for 2 weeks trying to resove the issue.

I looked on my system to look for previous system restore points but apparently none have been created ...!

I have attached a copy of what is showing in windows old.