Reinstall Problem

I was just reading about Bitdefender 2013 Total Security on their web site. There is a Windows 8 logo there, that says it is Windows 8 compatible. ?????????

I purchased Bitdefender Total Security 2012 a few months ago with a free upgrade to 2013. It was for two years, and good for three computers. I installed the program on my Windows 7 computer and then did the upgrade to 2013, everything went well. A months or so ago, I upgraded to Windows 8. When I did, Bitdefender got messed up. I later read somewhere that I should have first removed Bitdefender Total Security, did the upgrade to Windows 8, and then reinstalled BD Total security, but I thought I would try Windows Defender AV that came along with Windows 8. Well, I am not happy with Windows Defender, so I tried to reinslall Bitdefender Total Security 2012 on this computer with the CD that came with the package. No luck, I was told that the program was NOT compatible with Windows 8. After doing a lot of searches on this help site I found links for the different bitdefender products that Christian had posted. I found the one for 2013 Total Security (64) bit and downloaded it. It appeared to install OK, after I gave my registration key etc. Down on the lower right side on the Taskbar, I see a big "B" with a small circle at the bottom. If I put my mouse over it, it tells me I am in AUTOPILOT MODE. I also see two icons on the DESKTOP. One says SAFEPAY, which does open when I click on it. The other icon on the desktop says Bitdefender Total Security. But when I click on it, a large B appears down on the Taskbar, but it never opens the Main control area where I used to see different items such as Antivirus, Antospam. Privacy, Tuneup, Firewall etc. If I look in Windows Action Center, it tells me that Bitdefender antivirus, antispam, and the firewall were "ON" so I believe the program is installed on my computer. Somehow I even managed to do a complete system scan that took 75 minutes. My question is, how do I get to the main control center ?? I know there is another Bitdefender product designed for Windows 8, but I believe there are more features in the Total Security 2012 / 2013 program, and I would rather get this program to work, than to go to the one for Windows 8. I tried that REPAIR feature, but that did not work either. HELP, PLEASE, Mike

Hi Columbo, I got tired waiting for Christian to reply with maybe another key to download BD for Windows 8, so I tried all your steps to get BD Total Security 2013 installed and running.

I ran the 2012 Uninstall tool, ran CCleaner, rebooted. Then I ran the 2013 uninstall tool, ran Ccleaner, and rebooted. Then I tried to install again. NO LUCK. I always get to the point where I enter the key, hit register, then I get a message that the key is valid. I then click on finish, and then nothing. Nothing else happens. As I said in my first post, there is a B in the lower right taskbar, and if I put my mouse over it, it says that I am in AUTOPILOT. the same two icons are on the desktop as before, but only SAfeplay works. I then I thought I would try everything again, but this time instead of entering my registration key, I would just check that I want to evaluate the product. Well, same thing happened. The program stopped installing or whatever. I am pretty disappointed at this point. I have been trying to get a good install

working for about a week now, and nothing. That is totally unacceptable. Maybe Bitdefender is a good product, but I could never attest to that. Mike

Hi Mike

At this point I really don't know what to say, other than it may take Christian reading a log file to see what may be causing the issue.

Last week I did try (trial version) another vendors AV, just to keep up with what's out there, to check out the competition Needles to say, 3 of the windows (erasing, data security, and parental control) did not show any text for setting those options. I did try my own trouble shooting, and then out of curiosity, paid for the remote desktop Install service.

The first tech was not able to get past this issue after about 45 minutes of trying, and elevated me to the 2nd tier. After about another 45 minutes to 1 hour they were not able to fix the issue. We ran a log file, uploaded it to them, and was told they would contact me the following night (at a time of my choosing) after reading the log.

The next night, after about 1 hour of uninstalling FF and Chrome (and reinstalling), and installing Java, uninstalling and re-installing the AV (new files, new downloads etc) it never was fixed. They did offer to send the information onto the next tier level, and that they could contact me in 48 hours, but I declined, and chalked it up to experience.

I did ask for and did receive a refund, considering they couldn't even get a trial version up and running. But, with all that we have on our PCs (software, what was previously installed and uninstalled), and all the processes running on them, it's a wonder a times that so much can play nicely together at all.

Anyway, sorry I could help you, maybe Christian can or somebody else here has an idea that we haven't tried, or that I've overlooked.

Scott

Hi Columbo, Thanks for the reply. I know you are trying to help. It seems like you are the only one. Yes, I wonder sometimes how all these programs can play together. Since I had tried at least five times, and uninstatlled five times, I was afraid I would mess something else up, but all seems OK. It must be something to do with Windows 8, because I had installed 2012 and the upgrade to 2013 without a problem. As I said before when I get to that screen to either enter my registration number or choose the trial version is the problem. When I hit the FINISH button, nothing happens, and the FINISH button is still very bright, like I never hit it at all. ??????I did install Classic Shell on this computer to give me the old Windows 7 desktop, but I do not think that has anything to do with the problem. Oh well, I guess I just wait to see if Christian gets back to me with maybe a key for the Windows 8 version. At this poit I just wonder if that will install.

Thanks again Columbo, Mike

Hello Mike

Sorry for the delayed reply.

I will send you a PM message with some steps to follow.

Please provide me with your feedback after.

Thank you!

Christian---The new set of instructions WORKED !! Thank you. Mike

OK Christian, you're holding 4 Aces, are you ever going to share that one with us, or is it going to take a little more testing before it can be revealed in a post

Very happy for you, Mike

Columbo---Thanks for all your help also. Mike