Registration Problem

Hello Heri and welcome!

Please link your device to a MyBitdefender account.

Click the MyBitdefender link (located in the upper right corner of the Bitdefender program installed on your PC). From the drop-down menu select the option "Account settings". The MyBitdefender window will open. Proceed according to your situation: choose 'Create a new account' or 'Login to MyBitdefender'.

If there is anything else please feel free to contact us.

Thank you!

Hello Georgia,

First, thanks for helping me with my problem. I had already done what you stated above and I still have the problem. Plus, when I go in to "MyBitdefender account Remote control" it says that my account is active, but at the same time on 'Product registration" it says "this key has already been used". It was ONLY USED ONCE, and nobody else has had access to the key. I did notice something though. In my "BitDefender Account" , under "products" I have the BitDefender Total Security that I bought and I have a BitDefender Antivirus Plus 2013 that still has 15 days left of evaluation that I had tried BEFORE buying the Total Security. Now, that evaluation copy of the antivirus was installed on my computer prior to me reformatting the HDD and reinstalling everything(including the OS). I bought the Total Security AFTER I reformatted the computer, SO IT WAS A CLEAN INSTALL. Could this be the problem? And if it is, what should I do?

Heri