Problem: Bitdefender Internet Security 2013 Vs Windows Vista
Hello i have a problem. Im buy and install BIS 2013 on Windows Vista SP2. After 10 min all browsers dont explorer internet sites.
ping and tracert passed. Page load load load load...... and not visible.
I tried to off Antivirus and Firewall. The problem remained.
Removed BIS. all worked..
Please help me...
I have BIS on Win 8, Win 7 - no problem..
What me do?
Comments
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Hi overseer
See if these settings help (even though you had the firewall off), then restart your PC, and let us know: http://forum.bitdefender.com/index.php?showtopic=35496
Scott0 -
Tomorrow I will try this Settings
Thanks, columbo0 -
No problem, as that will give others here the opportunity to post in case they've been through this before, in this sense, that the link I provided usually helps when you can't get a web browser to load right from the start, and not after it's been 10 minutes of surfing.
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problem is not resolved.
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but
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I've done full format disk, install windows vista, install sp1 and sp2, install drivers and BIS.
Im testing in new OS0 -
Let us know, as the "10 minutes after" scenario you mentioned, made me think of some type of file/process corruption, or malware? At least this way, you have a clean install, and can now work from the bottom up (i.e. what you will now be installing, compared to all that was on your OS, that could have been causing the conflict).
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This computer controled KIS 2013. Im delete KIS2013 reboot and install BIS. 100% no malware and viruses
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Good to hear
Bitdefender can be very finicky about any leftovers of a previous AV. So in cases where uninstall tools were not used (not saying you didn't 
), and then a manual leftover file search and a registry search and clean up was not initiated, can cause issues, here is an example: http://forum.bitdefender.com/index.php?s=&...st&p=180020
Yet, that will not be an issue now Let us know how it goes.0 -
Thank you for taking the time to post back with your results, overseer.
We are here for you should you require further help.
Have a lovely weekend!0 -
Problem is not solved
A week later there was a problem in nov
Notebook Samsung R60 Plus
Im buy Windows 7 Home basic and full install, after update on sp1 and install BIS 2013.. Problem is not solved..
Im switch OFF: Autoscan, On-Access Scanning, Active virus control, antiphishing and all include antiphishing and firewall..
Problem is not solved.. Page loading loading loading
laptop meets the minimum requirements
On another PC with high perfomance not problem Windows 7, Windows 8.. I have 10 PC: 3 BTS, 6 BIS, only 1 pc problem..
Im full delete BIS and problem solved... Im install BDA - everything works fine.
May be a problem in the hardware incompatibility or Firewall...
Is it possible to change the license of BIS -> BDA(bitdefender antivirus)0 -
Hi overseer,
We can replace only your Bitdefender Internet Security 2009 key with a key for Bitdefender Antivirus Plus 2013. The Bitdefender Internet Security 2013 key is part of a promotion, which means that we are not allow to perform any modification on it.
Or - we can try to investigate the situation and find a proper solution for you.
Please let me know how would you like to proceed.0 -
Thanks.
Time can not do. My mistake was not tested 30 days0 -
Hi overseer,
Please post here a support tool log from that machine (run "C:\Program Files\Bitdefender\Bitdefender 2013\supporttool.exe" to generate the support tool archive)
You can also upload the information on www.sendspace.com or www.mediafire.com, then post here the download link.
Thank you0
