Autoscan Disables By Itself

birdplane
birdplane
in Antivirus

Hello, im having issues with my bitdefender 2013, autoscan disables itself each time I start up my computer... :( please help

Comments

  • columbo
    columbo ✭
    edited June 2013

    Hi Aske Bengtson, and welcome :)


    I would bet you are having this issue on a Win 7 PC? I too had this issue, and found running a Repair resolved it for me. After you run the repair, there will be a large update needed, with a possible restart (after the update, go to Events/Update/and see if a Reboot is requested)


    http://forum.bitdefender.com/index.php?showtopic=35489


    It may take a couple of reboots for things to get set, as I was missing my B icon in the system tray after the repair, and found a couple of reboots resolved that.


    Hope this helped :)


    Scott

  • birdplane
    birdplane
    Hi Aske Bengtson, and welcome :)


    I would bet you are having this issue on a Win 7 PC? I too had this issue, and found running a Repair resolved it for me. After you run the repair, there will be a large update needed, with a possible restart (after the update, go to Events/Update/and see if a Reboot is requested)


    http://forum.bitdefender.com/index.php?showtopic=35489


    It may take a couple of reboots for things to get set, as I was missing my B icon in the system tray after the repair, and found a couple of reboots resolved that.


    Hope this helped :)


    Scott


    Thank you very much for the reply, i'll try it out :)

  • birdplane
    birdplane
    Hi Aske Bengtson, and welcome :)


    I would bet you are having this issue on a Win 7 PC? I too had this issue, and found running a Repair resolved it for me. After you run the repair, there will be a large update needed, with a possible restart (after the update, go to Events/Update/and see if a Reboot is requested)


    http://forum.bitdefender.com/index.php?showtopic=35489


    It may take a couple of reboots for things to get set, as I was missing my B icon in the system tray after the repair, and found a couple of reboots resolved that.


    Hope this helped :)


    Scott


    Oh god it worked, that was easy. Thank you very much :D

  • columbo
    columbo ✭

    You're welcome, glad it was easily resolved :) Thank you for posting back, Aske.


    Cheers,


    Scott

  • Arben
    Arben

    I have been having this problem too! I have uninstalled and reinstalled once and the problem was fixed. However, the problem reemerged and this is very frustrating. Hoped that another solution will be found but from the replies it seems that the only way is to uninstall and reinstall BD again. I tried support by chat but it says direct support not available. <img class=" />

  • Georgia
    Georgia ✭✭✭

    Hello Arben,


    Thank you for reporting this. There must have been a temporary connection issue with our chat.


    If you are still dealing with this Autoscan issue, please take a look first at our knowledge-base article below:


    http://www.bitdefender.com/support/What-to...abled-1088.html


    If this does not apply to you, please please post here a support tool log to see what is wrong:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach, upload it on


    http://www.sendspace.com or http://www.mediafire.com


    and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you, looking forward to hearing from you!

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