Early Renewal Of My License Did Not Combine Remaining Days

wflesher
wflesher
in Registration & others

I have sent 2 emails regarding this with no response so far. I need my licenses combined without any days having been removed from the new license. I see from another post that you can do this from your end.

Comments

  • Georgia
    Georgia ✭✭✭

    Hello,


    Thank you for reporting this.


    My colleagues from the customer service dept. will merge your Bitdefender keys in maximum 48 hours, you will not lose any validity day.


    Have a nice day! :)

  • wflesher
    wflesher
    Hello,


    Thank you for reporting this.


    My colleagues from the customer service dept. will merge your Bitdefender keys in maximum 48 hours, you will not lose any validity day.


    Have a nice day! :)


    I just saw your post a few minutes ago. I guess they haven't gotten to it yet as I still see both licenses counting down. I will check again tomorrow.


    Thanks for your reply.

  • Georgia
    Georgia ✭✭✭

    Hi :)


    After following-up on your ticket ID 201306201031449 I could see that my colleague Ana F. has already merged your 2 Bitdefender licenses as requested.


    Since the situation is addressed I declare this topic closed. Thank you so much for your cooperation, hope you have a beautiful day ahead!

This discussion has been closed.

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