Anti-theft Device List & Account Reset

Hi there!

Just a quick post to point out a couple of issues I have with MyBitdefender. This is a personal opinion, and not a general reflection of the BitDefender product as a whole - I find it a fantastic piece of software but MyBitdefender has a few issues I think need looking at.

Firstly, because I have changed devices a lot, upgraded operating systems (Windows 8 to 8.1, Lion to Mountain Lion for example) and uninstalled/reinstalled a few times, I had a lot of devices listed in the MyBitdefender portal. I also have trial versions and older versions of the software listed under products too.

I know how to remove devices, and that works fine. I can reinstall, and after a while a new device gets generated with correct information. That works ok. What annoys me is there is no way I can manage my own products (as in remove the trials etc). Also, I cannot remove devices from the Antitheft drop down list. Over time, this device list could potentially get rather large, and be full of devices I no longer have or own.

I spoke with a support rep on online chat, who suggested I create another MyBitdefender account to start again. This isn't really helpful, as I would have to use another email address, and plus the old account would still be hanging about and I'm not really comfortable with that. I'd rather be able to sort out the account I already have.

So as a note to the developers, especially for the MyBitdefender web portal, please implement some way of removing extraneous products, and also extraneous devices from Anti-Theft. Or at least allow the tech support staff the ability to delete the account so we can recreate it. (Which apparently is not possible for them to do, according to the tech support chat I had today).

For now, I'll have to put up with the extra products and devices, and the fact that if I decide to go to another product when this expires, I will have a MyBitdefender account lurking about that won't be removed even though its not in use.