Refund Request Due To Unwanted/unauthorised Auto Renewal

knacki99
knacki99
in Miscellaneous

Email support ticket: 2013121621020001 from 3 days ago! No answer yet.


On December 15th an order was placed by your "auto-renewal" system


without my consent or my expressed permission.


I was not aware that such a system is in place and automatically active


for my product. I hereby use my right of revocation of this order.


I therefore request an immediate refund of the total amount of 49.95 USD


to my credit card.


Could someone from Bitdefender team please look into this?

Comments

  • hsaraf
    hsaraf

    I have faced unwanted/unauthorized auto renewal issue on 2nd Feb. Can any one tell me what is the process to get the refund. I have already raised the ticket#2014020217460002, but nobody has replied yet.

  • Rohugh
    Rohugh ✭✭

    It can take a few days to get a reply. You did buy it directly from Bitdefender and not one of their agents?

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