What Is This?

amalina
amalina
edited February 2014 in Antivirus

hi there. im still having problems here. when the icon shows red sign and stated that i have one issue to be fixed. when im click on start button. they appear to be failed. what happened? virus or what?. thanks for helping :). here the picture. and also. when im scanning my hard drive. there is no detected virus or malware but there is some folder when im open it (on hard drive files) some of the folder will be shortcut. wasn't shortcut folder means there is virus? thanks.

post-166816-1391583554_thumb.png

Comments

  • AdrianHa
    AdrianHa ✭

    That image is a message telling you that " On access scanning " is turned off.


    Go to Antivirus > settings and turn on the On Access Scanning.

  • amalina
    amalina
    That image is a message telling you that " On access scanning " is turned off.


    Go to Antivirus > settings and turn on the On Access Scanning.


    thank you for help!

  • Georgia
    Georgia ✭✭✭

    @ama


    Judging by the screen shot you attached in the first post it looks like you are currently using Bitdefender 2013.


    In this case, I would recommend to uninstall all other security solutions from the computer (if any) and to upgrade for free to the new Bitdefender (2014 edition).


    You can find full information regarding the upgrade in this article (a video tutorial will guide you through all the steps of the installation process). Use the same license key to register the product:


    http://www.bitdefender.com/support/how-to-...ender--711.html


    Let us know if you need further assistance with your Bitdefender product.

  • amalina
    amalina

    @ama


    Judging by the screen shot you attached in the first post it looks like you are currently using Bitdefender 2013.


    In this case, I would recommend to uninstall all other security solutions from the computer (if any) and to upgrade for free to the new Bitdefender (2014 edition).


    You can find full information regarding the upgrade in this article (a video tutorial will guide you through all the steps of the installation process). Use the same license key to register the product:


    http://www.bitdefender.com/support/how-to-...ender--711.html


    Let us know if you need further assistance with your Bitdefender product.


    thank you georgia. for my another problem when im scanning my external hard disk. there is no sign of virus. but one of the file ( videos(mp4)) will appear shortcut after i played one of the videos. so that means my external hard disk contain a virus? why bitdefender cannot detect?

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