Devices Wont Show Up

tpalermo30
tpalermo30
in My bitdefender

I just installed Bitdefender Total Security and my computer never shows up in my devices under my.bitdefender.com. Its been almost 24 hours so I don't know does it take a long time to show up?


If my computer is not list under devices am I still protected? I don't really understand why it's not listed or why it really matters I guess. Anyone have any thoughts?


Thanks,


Tony

Comments

  • Rohugh
    Rohugh ✭✭
    edited April 2014

    Hello Tonypa,


    Whilst it sometimes takes a while to sync with MyBitdefender it sounds as though you have waited long enough. You can try re-linking as follows -


    You can link again a device to MyBitdefender as follows:


    Open your MyBitdefender screen from the BD GUI.


    From the drop-down menu at the top select the option "Account settings"


    Click on "Login with another account"


    Enter your e-mail address and the password previously chosen for MyBitdefender and click on "Login to MyBitdefender"


    Restart the PC


    Wait a few hours then check if the device appears in the online platform MyBitdefender.

  • tpalermo30
    tpalermo30

    Thank you for your response. I've tried what you said and I've waited about 5 or 6 hours and my computer still wont show up.


    My new main question is does this really matter? I mean am I protected even if my computer does not show up online?


    Thanks,


    Tony

  • Georgia
    Georgia ✭✭✭

    Hello Tony,


    Thank you for contacting us in regards to your concern.


    This issue does not affect the security of your computer. It only means that you won't be able use the online features of your Bitdefender product: http://forum.bitdefender.com/index.php?sho...st&p=207068


    To address the situation please contact Bitdefender Technical Support team via:


    mail: http://www.bitdefender.com/en/Main/contactEmail


    chat: http://www.bitdefender.com/support/chat-support.html


    phone: http://www.bitdefender.com/support/consumer-phone.html


    Thank you.

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