I Think I Have A Virus That Is Blocking Bitdefender.

OmgitsLuke
OmgitsLuke
in Antivirus

Hello, so I think I have a virus, because I cannot turn on the following things:


- Intrusion detection system


- On-access scanning


- Active virus control


I also installed Malwarebytes that does not launch. I'll try with chameleon. And when I try to turn on those 3 things the slider instantly goes back to off. Ill attach the BitdefenderSupportTool file:


http://www.mediafire.com/download/di65hu5x...03_06_22_27.zip


I should also mention that I have tried to scan everything (full scan) - no results...


Just tell me if it's something to worry about or just a gui bug.

Comments

  • Rohugh
    Rohugh ✭✭

    Hello OmgitsLuke,


    Please uninstall Malwarebytes - and any other security programs you may be running (anti-malware, anti-adware or anti-spyware).


    Then run a repair on Bitdefender. Control Panel>Programs and Features>Bitdefender 2015 - double click it and choose "Repair". Wait for it to finish and then reboot your computer.


    Let us know how you get on.


    Ro.

  • viggys
    viggys
    edited March 2015

    Just a thought you can scan with a bitdefender rescue cd also. It take's the OS out of the equation so viruses can't hide.


    http://www.bitdefender.com/support/how-to-...cue-cd-627.html


    I keep a rescue cd just incase.

  • columbo
    columbo ✭

    Adding to the excellent advice given in the above 2 posts, you could also run a online scan from another vendors website. If needed, you could PM me, and I could offer you a few suggestions (it's against forum rules to compare, or solicit another vendors security solution(s) on the forum)

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