Reinstalled Windows, Can't Get Back My Subscription!
So I reinstalled windows just a moment ago and installed windows internet security.
but when i logged in i saw only 61 days of free trial. my ~368 days are gone!
i got into my account and i saw there were 2 PCs, both were the same just before and after installing windows. and my subscription appears to be only for my old windows, what should i do?! i tried deleting the old pc, it doesn't disappear or anything! nothing happens!
Comments
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Hello Kamikazi,
Normally you should be able to free up the license by deleting one of your PCs from the Dashboard, but like you I have found that it is not possible to delete devices, looks like a glitch somewhere. Fortunately you still have a good time left on the trial so I suggest you contact Bitdefender and ask them to sort it out.
email bitsy@bitdefender.com
Ro.0 -
Hello Kamikazi,
Normally you should be able to free up the license by deleting one of your PCs from the Dashboard, but like you I have found that it is not possible to delete devices, looks like a glitch somewhere. Fortunately you still have a good time left on the trial so I suggest you contact Bitdefender and ask them to sort it out.
email bitsy@bitdefender.com
Ro.
thanks for the quick reply
i'm sending an email right now0
