Ransomeware Module Error

Hello everyone,

I have found an error in Bitdefender 2016 that is easy to replicate and I believe needs to be patched. Basically all the modules work as they should with the exception of the Ransomware module.

When you open the Ransomware module everything seems to be fine. However upon closing Bitdefender it will throw an error in the event viewer and the reliability report stating the Ransomware module

was not closed down correctly as its the faulting module. To replicate this issue follow these steps.

1. Open Bitdefender.

2. Open the Ransomware module.

3. Close Bitdefender.

4. Check your event viewer or reliability monitor for the new error.

Here is an exact breakdown of the thrown error.

Description

Faulting Application Path: C:\Program Files\Bitdefender\Bitdefender 2016\seccenter.exe

Problem signature

Problem Event Name: BEX64

Application Name: seccenter.exe

Application Version: 20.0.18.1034

Application Timestamp: 55f0552a

Fault Module Name: bdrwpsp.dll_unloaded

Fault Module Version: 20.0.18.1032

Fault Module Timestamp: 55ef031e

Exception Offset: 000000000005b800

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 10.0.10240.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 341b

Additional Information 2: 341b4bba1b7abc7fbdf5c534179d3467

Additional Information 3: 11c6

Additional Information 4: 11c69f68e131764824c1984f71b67439

Extra information about the problem

Bucket ID: 3739bde0b6b8413505bfeca73150c488 (116017311589)

Please this needs to be fixed ASAP. Thanks!

No one from Bitdefender will respond to my emails and their live chat just asks me to leave a message. Could someone answer me here on the forum? At least let me know if someone is aware of the issue?