Ts 2015 Problem - On Access Scanning And Active Virus Control Won't Turn On

phoppe
phoppe
in Antivirus

My computer (Wndows 7, HP laptop) restarted this morning for an unknown reason. Now Bitdefender 2015 can't repair the following issues:


On access scanning (on Antivirus settings) not on


Active virus control (on Antivirus settings) not on


When I try to turn it on, it immediately turns off again.

Comments

  • Rohugh
    Rohugh ✭✭

    Hello jph522 and welcome to the forums,


    Make sure you are accessing Bitdefender with your Administrator account, not as a user. If you you still have problems run a full repair with Windows Control Panel>Programs and Features>Bitdefender>Uninstall or Repair. Choose Repair, allow it to complete and reboot your computer.


    Let us know how you get on.


    Ro.

  • phoppe
    phoppe
    Hello jph522 and welcome to the forums,


    Make sure you are accessing Bitdefender with your Administrator account, not as a user. If you you still have problems run a full repair with Windows Control Panel>Programs and Features>Bitdefender>Uninstall or Repair. Choose Repair, allow it to complete and reboot your computer.


    Let us know how you get on.


    Ro.


    Thank you, Rohugh! That has fixed my problem. Cheers! :D

  • Papalapa
    Papalapa ✭
    Hello jph522 and welcome to the forums,


    Make sure you are accessing Bitdefender with your Administrator account, not as a user. If you you still have problems run a full repair with Windows Control Panel>Programs and Features>Bitdefender>Uninstall or Repair. Choose Repair, allow it to complete and reboot your computer.


    Let us know how you get on.


    Ro.


    I have a similar problem: The "Active Virus Control Threshold" and "Intrusion Detection" modules on my BIS are disabled. This happens in two Windows10 computers after migrating from Windows7 and replacing Bitdefender v18 version by Bitdefender v19 version.


    I tried to repair the installation unsuccesfully, and even re-installig the product but the problem remains. My account in the computers have Administrattor rights (both are home compuetrs) so, any idea?


    Also, how can I backup the firewall rules to restore them in a fresh installation?


    Thank you!

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