Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

New Account - Can't Login To Bitdefender Central

cofergus
cofergus
in Install & activation

Just purchased BD Antivirus 2016. Was able to create my BD Central Account to register my license, download and install BitDefender, but when I try and log in through Bitdefender it tells me my email or password is incorrect.

I thought maybe I typoed my password (twice) when I created the account (rare, but does happen) so I changed my password in BD Central through the web client since I was already logged in. Logged out, and nope, can't log in at all now. Same error. Incorrect email or password. I know both are correct.

Order number is 48590809.

Comments

  • alexandre.filion@pft.ca
    alexandre.filion@pft.ca

    It's sad you are still waiting for an answer.

    I have a similar problem. I have tried to install BD total security 2016 on 2 machines today and both are stuck at the account login after the install.

    I am able to log in to my account on the browser but not in the BD windows after the install to activate the software.

All Time Leaders

Categories

Defenders of the month