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Anti-phishing Disabled

sleal@sepaton.com
sleal@sepaton.com
in Antivirus

Hi,


I recently installed BitDefender Antivirus on my Macbook Pro, and the application is saying anti phishing is disabled. Whenever I click fix or enable, nothing happens. Would really appreciate it if someone could help me to get it enabled. :)


Thanks!

Comments

  • firionicable
    firionicable
    edited March 2012

    Once you enabled it, try to refresh the application and have a quick restart.good.gif

  • sleal@sepaton.com
    sleal@sepaton.com
    Once you enabled it, try to refresh the application and have a quick restart.good.gif


    Thanks, but that didn't work.. I've tried enabling it and clicking fix it, but it does not enable it at all... I also restarted my computer. Need this to work to get it on an executive's machine at my office! <img class=" />

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums.


    Please go to Desktop>finder(command+N) > command+Shift+G(Go to folder opens) > Enter :”/private/var/tmp” > Delete Bitdefender.safariextz from there.


    After this, click Fix this issue in the main interface.


    Let me know if everything is OK after this.


    Take care.

  • sleal@sepaton.com
    sleal@sepaton.com
    Hello :)


    Welcome to the forums.


    Please go to Desktop>finder(command+N) > command+Shift+G(Go to folder opens) > Enter :”/private/var/tmp” > Delete Bitdefender.safariextz from there.


    After this, click Fix this issue in the main interface.


    Let me know if everything is OK after this.


    Take care.


    Hi :) Thanks.


    The file re-creates itself after I click "Fix This Issue". Antiphishing status continues as DISABLED. It's possible that it is working, but displaying it's off.


    Any other solutions? Thanks again!

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Have you closed all browser before doing this operation?


    Thank you.

  • sleal@sepaton.com
    sleal@sepaton.com
    edited March 2012

    Yes all windows are closed.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    In the current case, please try to delete that file, reboot and then Fix the issue from the main interface.


    Take care.

  • sleal@sepaton.com
    sleal@sepaton.com

    Deleted the file, rebooted. Found the file back in the folder before opening BD. Deleted the file then applied the fix. Still showing as "DISABLED". :huh:

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Do you also have Firefox installed? I think i have found the issue right here.


    Thank you.

  • oldfatpig
    oldfatpig
    Hello :)


    Do you also have Firefox installed? I think i have found the issue right here.


    Thank you.


    Hello,


    I have the same issue re Bitdefender.safariextz not being able to be installed on Safari (5.1.7), and therefore AntiPhishing appears disabled on my main Bitdefender GUI.


    I have tried what you have written, but am still unable to install the Bitdefender safari extension.


    I do not have Firefox Installed, and therefore do not understand what you mean when you say "I think I have found the issue right here."


    What does this mean? You have found the same issue at your end? Can you please clarify?


    - Henry

  • rootkit
    rootkit ✭✭✭
    edited July 2012

    Hello :)


    Welcome to the forums!


    First off all, please make sure Safari is closed.


    Go to desktop>finder(command+N) > command+Shift+G(Go to folder opens) > enter :”/private/var/tmp” > Delete Bitdefender.safariextz


    After this click Fix in Bitdefender and everything should be OK.


    Have a great day!

  • sammy_cda
    sammy_cda ✭

    I'm also having the same problem on my MacBook Pro, running 10.8.2. I tried the fix as describe here but it isn't working for me either.


    Also, I'm not finding the Bitdefender.safariextz I'm supposed to delete in /private/var/tmp.


    Any ideas?

  • Armoured
    Armoured ✭

    Hi,


    I have the same problem the Anti-phishing in Safari that remains disabled. Previously the Bitdefender installation I have installed and removed Firefox is possible that some of his remaining directory have confused the installation of your antivirus?


    My system is an iMac with Osx 10.8.2

  • gvanderelst
    gvanderelst

    I have the same problem on my Mac running unther OS X Mountain Lion with Safari 6.0.4

  • flhuijbrechts
    flhuijbrechts

    Recently I have installed Bitdefender antivirus for Mac. I use a Mac Book Pro. Ant-Phising is disabled and I cannot get it to work. I asked for support form Bitdefender helpdesk. They promised me to get back to me soon but I am still waiting for an answer. I am beginning to understand that it is a well know problem. Can somebody help me? I am a bit fed up with the silence that Bitdefender is maintaining. Not very customer-friendly.

  • LanaDelRey
    LanaDelRey
    edited April 2016

    I have the same problem, I keep trying to fix the issue but it won't work, it's very disturbing.I have Windows 10.

    Thanks!

This discussion has been closed.

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