[Fixed] UAC Prompts - Elevation Helper

toddhd
toddhd
edited October 2016 in Protection


HI - I just did a clean install of Windows 10 today on my Dell laptop, and then purchased and installed BitDefender 2017. Upon reboot, I got two messages asking to allow Elevation to have privileges. Which is fine and OK'd them both. But now every time I reboot, I keep getting the dialogs asking my to give Elevation privileges again. I can't figure out why this permission isn't be remembered. Is anyone having this problem? It's not a good sign, I just started using this AV and the first thing I get is a problem... 

Comments

  • dazjjackson
    dazjjackson


    I am getting this myself on my one of my machines and it appears to be being caused by a Micro SD Card I have inserted as a second drive.


    I'm guessing that you'll be getting one elevation prompt per 'removable' drive you have attached to your machine.


    Hopefully BD will fix this as it wasn't an issue in the previous 2016 version of the software and it's pretty annoying to get this prompt on each reboot.

  • dazjjackson
    dazjjackson


    To confirm this, I disabled the option for 'Scan USB devices' under antivirus settings and then rebooted, the issue went away...


    BD, please fix this!

  • BanziBaby
    BanziBaby


    I don't get the Elevation Helper UAC prompt at startup but I do get it every time I plugin a USB stick which is a pain, didn't do that in 2013, 2014, 2015 or 2016 versions of AV+ 

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    The situation is known and has been sent to our devs.


    For the time being the workaround is to disable the Scan USB Device option.


    Thank you for understanding.

  • PSX
    PSX


    Hi


    I have just installed Antivirus Plus 2017 at my computer with Windows 10. Every time I starts the computer I'm prompt by UAC to allow Elevation Helper by Bitdefender. Is this normal? Is there anyway to turn it off?

  • Rohugh
    Rohugh ✭✭
    edited September 2016


    Hiya,


     


    There is a topic /index.php?/topic/72509-sent2devel-keep-getting-enable-elevation-at-startup/" rel="">here .  Technical Support has acknowledged the problem and forwarded it to the Devs for action.  They also suggest to disable the Scan USB Device as a workaround until it gets sorted.


     

  • Vitalik1993
    Vitalik1993


    I don't have it with BIS 2017 installed...

  • PSX
    PSX


    Removed the USB key I had sitting in the USB port - and I don't get prompted anymore.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    A fix for this issue has been released, please update to 21.0.21.967.


    Please note that the update requires a reboot for changes to take effect.

  • Roy Sinn
    Roy Sinn


    I want to resolve the Elevation Helper problem. How do I "update to 21.0.21.967"? I'm using BD Internet Security 2017. Cheers. 

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    If you have the auto updates enabled it will do so on its own.


    You can also Update manually by clicking on the Update button on the main product interface.

  • Roy Sinn
    Roy Sinn


    Much thanks for the prompt reply, Sorin. Not getting any update automatically or manually. Product version remains 21.0.18.898. Guessing fix is not yet available for Internet Security 2017 and I just have to wait. Good to know I can expect a fix soon. 

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    The fix applies for all 2017 products.


    Please check for Events for a successful update asking for a computer restart, click on the restart button present there.


    Should the issue persist please contact our support at bitsy@bitdefender.com

  • Roy Sinn
    Roy Sinn


    Thanks again for your suggestions. Initiated manual update followed by reboot. No update seems to have occurred. Problem seems to be solved but Windows still reports product version is 21.0.18.898. Happy for now but will monitor to make sure updates are actually being done. Cheers.

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