[Fixed] Bdldaemon Eat Most Cpu Process

@ XiRw

Please see my response here

http://forum.bitdefender.com/index.php?sho...st&p=232518

@ tomgre

Please try these steps and tell me if the issue is solved:

- turn off Continuous Scan

- Open System Preferences, Spotlight, tab Privacy

- add (drag) there the Macintosh HD drive

- wait a few seconds then remove the Macintosh HD drive from list

This process will force Spotlight to reindex all files on the Macintosh HD. This will take a while, between half an hour and even 2 hours, depending on the size of your disk and how many files are written on it.

When Spotlight finishes, enable Continuous Scan and use your Mac normally.

Let us know how is everything going.

I installed Bitdefender Antivirus for Mac on two different macs, a 2012 mini and a macbook air. On the air, bit defender works fine. Scans when needed and returns to idle state. Both macs are running el captain, latest version.

On the mini, however, bitdefender is constantly scanning. Bitdefender related processes are consuming 95+% of the cpu cycles, so much so that the average operating temp of the mini has gone from 50C to 70C and higher.

I tried to reindex spotlight per the other thread here - no luck.

I tried to enter a trouble ticket but Bitdefender's ticket system requires a license key and I have a subscription. No key, no ticket - strike 1 for Bitdefender.

I send in an email to bitdefender with all the details. Bitdefender replies with an email asking for a screen shot that has all the same info. Making me do the work twice - strike 2 for Bitdefender.

Other observations:

if i reboot, bitdefender seems to work normally for 5 or 10 minutes before it starts constantly scanning.

if I toggle the autopilot on/off once or twice, it seems to work normally for 5 minutes or so before it starts constantly scanning.

if I toggle the autopilot on/off, it starts scanning during the time machine backup despite "don't scan time machine" being selected.

I have excluded a number of folders with no success.

Anyone else have this problem? Any solutions?

The macbook air and the mac mini are set up almost exactly - same os obviously, but same apps, same everything and they are used essentially identically by me in my office.

Hello,

If you select The New Bitdefender Antivirus for MAC, that being the 2016 version the key field disappears,

Uninstall Av for Mac via BitdefenderUninstaller which is located in Utilities (Command key+Shift+U while Finder is in foreground)

Afterwards restart in Safe Mode.

https://support.apple.com/kb/PH21875?locale=en_US

Wait for the system to load and then reboot back into Normal Mode and reinstall the product from Central

http://central.bitdefender.com

Afterwards please ensure you add the Time Machine to the exclusion list and not just the option "Don't Scan TM"

1. Click on the top menu bar icon of Bitdefender.
2. Click on Preferences.
3. Please choose Exclusions.
4. In the exclusions window, click on "+" button.
5. Navigate and choose your TM. It will ask you the password of you admin account.
[Alternative: You can drag and drop the TM icon inside the Path tab].

6. Insert the password and the item will be added to the Exclusions list.
7. The disk will no longer be scanned in the future.

Let us know if the issue still persists

Sorin

I can update you that the "fix" did not take. Notwithstanding exclusion of the Time Capsule, and notwithstanding that there are no local time machine archives on my mac mini, BD wakes on the Time Machine backup and consumes 98.9% of free CPU time.

It worked for awhile but something still isn't right.

Any more ideas?

Already done, and more than once. No luck. It doesn't work alone or in combination with the fix offered by you.

After your proposed fixes, initially scanning new files is dramatically reduced. As soon as TM launches a backup, it constantly scans. Also, after one or two wakes from sleep, scanning constantly.

Keep in mind, I have a Macbook Air that is near-exactly configured with El Capitan and all the same software. Both using internal SSDs for storage as well.

@JensLau Glad to hear that the situation has been resolved for you.

@Ct-esq please follow the steps bellow and provide us with the generated information so we can see what BD is trying to access.

1. Press Command + Space to open Spotlight
2. Type in Terminal and hit enter
3. In the terminal type sudo ls
4. After that please type in:
sudo /Applications/Utilities/Activity\ Monitor.app/Contents/MacOS/Activity\ Monitor &
5. Behind the terminal window, the Activity monitor will open. Bring that window in the main focus and search for the BDLDaemon process.
6. Select that process and press Command + I combination
7. An information window will open. Go to Open Files and Ports tab.
8. Select all the information inside and copy-paste it into a document.

@Ct-esq I have opened a ticket for you : 2016051612580002

You should have received a email regarding that, please reply to it with the logs and we will analyze the situation.

Glad to hear that the situation has been resolved Ct-esq.

The ticket is now closed, but I will leave this topic open.

Hello,

Yes, the first full scan scans everything. Afterwards it creates a cache and will scan only new or modified files.

Having this same issue with BDLDaemon running with near 100% cpu for a few minutes at a time with nothing exotic being done at the time.  5.1.1.9 did not fix it.  No Time Machine Backups. 

Thanks, if it helps, I noticed tomgre's image showing Firefox.  I'm also running Firefox when the problem occurs.

On 12/4/2016 at 1:40 PM, fnc said:

This might be a shot in the dark, but are you currently using a cloud service that is constantly or continually being updated? If so, have you tried an exclusion to the destination?

I

Thanks, fnc.  That's a great suggestion and I just mapped Dropbox (fairly static, but also been a problem in the past for other reasons) and Google Drive (very dynamic) for exclusion.

Okay, I have correlated the BDLDaemon issue to virus signature updates.  They appear to be happening multiple times per day (yes, I get that this is good and you are pushing out updates frequently).  Every time one kicks off, BDLDaemon chews up 99% cpu for 2-5 minutes.

In one day it has used over 28 minutes of CPU time and, even while idle, is tying up over 500mb of ram.  This is on a 2013 macbook pro with 2.7ghz i7 and 16gb ram running osx 10.11.4.

Hopefully this is helpful for your devs.  I chose bitdefender because it was supposed to be lightweight.

hi ct-esk, did you find out how you have found out that "BD was stuck scanning postbox app" ?  thanks...