Unable to Update with error code 1008

Hersheykiss
Hersheykiss
in Update


I have Total Security 2017 and Windows 10.  I keep getting this message.  What do I need to do to fix it?

Comments

  • Alternator
    Alternator


    Helloo Hersheykiss. default_happy.png


    I think the problem is with BD update server. They will fix it soon probably, but if you don`t want to wait, you should try alternate upgrade server.


    In settings, try using alternative update server  http://upgrade.bitdefender.com/   


    If problem persists please contact us again/take screenshot so we can help you furthermore.


    Thank you for your understanding.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please ensure that you are not connected to a restricted network.


    Try connecting to a different network and see if the issue persists (McDonalds/Starbucks/Hotspot etc)

  • Alternator
    Alternator


    Hello,


    Hope that Sorin`s solution fixed that problem for you.

    Does windows update work correctly on your system?


    If not, you could also try to run System File Checker. 

    You can find SFC how-to on :  https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files?wa=wsignin1.0%3Fwa%3Dwsignin1.0


    Have a great day default_happy.png

  • Hersheykiss
    Hersheykiss
    edited May 2017


    So checking my network can't be done at home?


    I did the system file checker and it came up with nothing.  Can changes to the proxy and VPN settings cause a problem?  I recall playing around one day and turned on the proxy setting and noticed today that my VPN setting was on.  That is about when this problem started.  I turned both off today.  I guess that was the right thing to do??  I don't even know what a proxy setting is!


     

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    If you are not using a Proxy, its best to have the option disabled.


    https://en.wikipedia.org/wiki/Proxy_server

  • Hersheykiss
    Hersheykiss


    So far so good.  I haven't received the error message since turning off proxy and VPN settings.

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