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BitDefender Free and VPN / L2TP

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toro
toro
in Bitdefender antivirus free edition


Freezing on Win 7 /64  and Bitdefender free while I download utorrent over VPN / L2TP.

Comments

  • Sergiu C.
    Sergiu C. ✭
    Options


    Hi, 


     


    Is there any process from Bitdefender that appears to be using significant resources while you are downloading? You could check in Task Manager > Performance > Resource Monitor (as it is more detailed than the Processes tab in the task manager). 


    If you exclude the downloads folder, do the freezes still happen? 

  • toro
    toro
    Options


    So far no more freezing ( I did not do anything other than reinstall Bitdefendere)


    I will keep you posted.


    Thanks!

  • Sergiu C.
    Sergiu C. ✭
    Options


    Thank you. 


    I tried myself and could not notice any particular slowdown/freezes. Was the type of the download different perhaps? One with many small files as opposed to one large file? 

  • toro
    toro
    Options


    On top of Bitdefender free I have PC tools Firewall Plus. While I downloaded , I used Perblock and VPN Watcher ( a program which will monitor VPN connection and will suspend uTorrent download if VPN is disconnected)


    So, there are multiple sources of conflict. Anyway, I created exceptions for PC Tools, I eliminated Perblock and I used only uTorrent + VPN watcher on a VPN from ibVPN .


    So far so good , not conflicts.


    Thank you for your support!

  • toro
    toro
    Options


    OK, I can reproduce the issue:   Programs involved: Bitdefender free (latest) , VPN (L2TP) and utorrent.exe 2.2.1


    With Bitdefender running and VPN (L2TP) established, click on utorrent.exe-------------------------> computer will freeze


    OR


    With Bitdefender running and utorrent running, establish a VPM (L2TP) connection ------------------> computer will freeze


    Adding utorrent to "exceptions" doesn't help.


    Only solution is to disable "protection" in Bitdefender while utorrent is running over a L2TP connection

  • Sergiu C.
    Sergiu C. ✭
    Options


    Hi, 


    Can you send us a support tool log at bitsy@bitdefender.com please? You can create it by following the steps in this article: https://www.bitdefender.com/consumer/support/answer/1730/

  • toro
    toro
    Options


    I will. I narrowed down the issue between Bitdefender free (last version ) and utorrent 2.2.1 built 25302 (the most popular version) , regardless of VPN or not.


    If I start utorrent while the protection is active I have instant pc freeze ( I need to turn off PC) ; with protection disabled , everything is OK. Adding exception did not help.


    PC: Win7/64 bit


    utorrent 2.2.1 from here: http://www.oldversion.com/windows/utorrent-2-2-1-2


     

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