Scheduled scans not running - BTS 2019 - Windows

seagull
seagull ✭
in Archive


My scheduled quick and full scans do not run but I have no problem starting them manually. 


This problem only started when I updated to BTS 2019 - scheduled scans worked fine with BTS 2018.


Any suggestions? Thanks

Comments

  • Stefan I.
    Stefan I. ✭


    Hi,


    Please let us know if the scheduled scans in question were created when the 2019 product was initially installed or recently with the new updates.


    Additionally, please send us a couple of screenshots showcasing the scheduled scan configuration in question.


    Lastly, please let us know what timezone you're contacting us from.


    Thanks!

  • seagull
    seagull ✭


    Thanks for your reply Stephan.


    • This has been a problem since the 2019 product was initially installed.

    • Attached are 2 screenshots of the scheduled configuration (with later starting dates then there were initially since after I discovered the problem I tried to schedule the scans again).

    • My timezone is GMT +2


    Thanks again.

    quick scan schedule.PNG

    full system scan schedule.PNG

  • Stefan I.
    Stefan I. ✭


    Hi /index.php?/profile/213919-seagull/&do=hovercard" data-mentionid="213919" href="<___base_url___>/index.php?/profile/213919-seagull/" id="ips_uid_9625_5" rel="">@seagull


    Please try to delete the existing scheduled scans and recreate them now.


    For now please schedule them for a couple of minutes away of their time of creation to be able to test them and make sure that under the Advanced tab you've unchecked:


    - Close Scan window


    - Minimize Scan Wizard to system tray


    - Run task with low priority

  • seagull
    seagull ✭


    Hi Stephan,


    • I deleted the existing scheduled scans and scheduled one-time scans for a quick scan and a full scan (at different times).  They didn't run.

    • I then deleted those scheduled scans and recreated a scheduled full scan on start up, and restarted my computer. That didn't run either.

    • I then successfully ran a manual full system scan with no issues reported.


    Thanks for trying,

    Seagull


     

  • Stefan I.
    Stefan I. ✭


    Hi Seagul,


    If you'd like to further investigate this behavior please send us an email at bitsy@bitdefender.com with the description thus far or a link to this thread and a support tool log:


    https://www.bitdefender.com/consumer/support/answer/1730/




    Thanks!

  • seagull
    seagull ✭


    Thanks Stefan but I'm not sure how to get a log of something that doesn't happen.

This discussion has been closed.

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