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Frustrated with the support
Hi,
I'm not sure if this is the right place to post this but I'm just curious how long does it usually take to get a device limit issue sorted? I have been using Bitdefender for about 5 years now I believe, if not more, and this is the first time I have encountered an issue. I renewed my subscription 15 days ago, I have a limit of 5 devices on the account and as soon as I added the fifth device, I was prompted to buy more devices. The fifth device (a new laptop I bought) hasn't had any protection and the issue has been lingering for almost half a month now. I'm not sure why this issue is taking so long, I have 5/5 devices but protection on only 4 of them and can't get it on my fifth unless I buy more devices. I really need some help on this because it is pretty frustrating to not be able to use my laptop for work and I am hoping someone here can point me in the right direction to get my ticket escalated.
Thanks for taking the time to look into this,
Shan
Comments
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Which support *lol*
the only one that can help you is ME. But even ME they got bugged.0 -
ok now i can help
1) use their uninstall tool https://www.bitdefender.de/support/bitdefender-deinstallieren-333.html
2) use ccleaner and wise cleaner plus wise reg cleaner https://www.wisecleaner.com/wise-registry-cleaner.html
3) go into the registry and clean all that is like: Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002,ControlSet003,ControlSet004.
reboot per CMD as admin shutdown.exe /g /t 0
after that, run ccleaner and wise cleaner again
most important, REFRESH the browser after you deleted your previous devices then download the BD installer.
close the browser, run ccleaner and wise cleaner again
do the install again. Test it.
PS before i forget: https://www.yamicsoft.com/de/windows10manager/product.html - Windows 10 Manager is a program, where u can delete drivers like from BD that are not exactly removen.
It is a trial version but it offers exactly things as the full version, a 30 day trial. I know a hack to keep it always 30 day trial but i cant mention it here. A simple reg hack to keep it 30 day trial. Cant mention it here.0 -
HEY BITDEFENDER AN ADVISE: Your (un)installer *to be accurate* does reg keys like controlset002,003,004 - bad programming......un-needed keys.0 -
Sorry to hear of your issues. Did you email bitsy@bitdefender.com with details of your issue?
I would also point out that the use of registry cleaners is not recommended. They can potentially render your computer unbootable. Please see this link and this link for more details.
I hope this helps and good luck. Have a great day.
Regards,
-PhilFormer Bleeping Computer Malware Response Instructor
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My Norton subscription is about to run out so I thought I'd come back and see if Bitdefender Support has gotten any better. Obviously it has not.
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