Title

Description

• 
  Partner has updated to BitDefender version 6
  
• 
  When updating definitions, the following is shown in the ManagedAntiVirus.log:
  • 
    2018-09-20 08:16:29.7705 19- DEBUG: OnProductEvent=> Name: Update.Finished
    
    2018-09-20 08:16:29.7705 19- DEBUG: OnProductEvent=> Json: {"error_code":-1004}
    
    2018-09-20 08:16:29.7705 18- TRACE: BitDefender OnFinished Event: -1004
    
    2018-09-20 08:16:29.7705 18- TRACE: A def/engine update has completed.
    
    2018-09-20 08:16:29.7705 18- TRACE: It Failed! Setting the last failure date.
    

Environment

• 
  SolarWinds RMM
  
• 
  Managed Anti-Virus - BitDefender
  

Solution

• 
  The -1004 error stands for "Could not connect to Proxy or Server" or on the BitDefender Engine - File and Definition Update Servers. 
  
• 
  BitDefender version 6 uses new URLs to download definitions
  
• 
  To resolve, please whitelist the following domains over port 80 and 443:
  • 
    *.remote.management
    
  • 
    *.logicnow.us
    
  • 
    *.cdn-sw.net
    
  • 
    *.bitdefender.net
    
  • 
    *.bitdefender.com
    
  • 
    *.v1.bdnsrt.org
    

THIS IS WHAT I WAS ABLE TO FIND ABOUT THIS ISSUE.... hope it helps... if not then remove the changes you make to your firewalls