Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Can't agree to Subscription Agreement

Esther_1
Esther_1 ✭
edited February 2022 in Central and Subscriptions

Hi there

I am trying to install Bitdefender on my new Iphone. I successfully got the email for the download but when I get to the point of accepting the Subscription Agreement, it takes me to the agreement but there is no place at the top or bottom of the agreement to accept. When I say I am done with the agreement and hit the continue button nothing happens. I assume this is because I have not accepted the agreement. Any suggestions?

Thank You

Answers

  • [Deleted User]
    [Deleted User] mod

    Hey @Esther_1,

    We could take a look by checking a few logs on your computer to solve this matter. You can contact us at bitsy@bitdefender.com and we'll gladly pick up your request over there. Once you email us you will receive an automated reply after a while. If you can provide me the ticket number from that mail by replying to this thread, I'll be able to locate your case faster.

    Thank you!

  • Esther_1
    Esther_1 ✭

    Sorry it took so long for me to get back to you. The problem has been solved. It was silly really. I did not realize that the brightness on my phone was quite dark. When I brightened it for something else, I was able to see the little box that I was supposed to tick and the software installed on my phone.

    Sorry to trouble you.


    Esther

All Time Leaders

Categories

Defenders of the month