Printing within Safepay

Hello GardenGal73,

You may print using SafePay, however, you need to use a physical printer and not via a software. 

You cannot choose the colors or greyscale when printing from SafePay. Also, you cannot use print to PDF, only to print open PDF files.

Regarding the upgrade to Bitdefender 2020 version via automatic updates, we do not have any ETA at this moment.

Hi Gin,

Introducing such a function for Safepay is somewhat delicate as our primary focus is to keep it an enclosed environment where no 3rd party software may interfere to help users stay relaxed when doing online banking and the likes. We will however take your feedback going forth.

Thank you for your time and have a great day ahead!

I absolutely agree with the above. There is no point to print only in paper and not in a pdf file!

PYou need to find a better solution on this, definitely!

Just figured an inelegant workaround. You will have to do this on a regular document to set this up. 

Open a Word or similar document. Click Print. This should open the simple Print dialogue. Go to the Printer's System Dialog which gives more control over printing. If your printer is like mine (Ca?o?) there should be a setting available to produce a preview before printing. Select that Print Preview checkbox. Finally select the option to save the current setting so all future prints give you a Print Preview. 

So next time you print from Safepay the printer's software should give you a print preview that you can take a screenshot and save to a graphic or word processor document. If the content is not clear you may have to zoom in and take partial shots.

I was previously using Kaspersky and in their version of Safepay, I can select using physical printer or software PDF on-the-fly. I am now using Bitdefender and while I do like Bitdefender, it's inability to select printers on-the-fly is very inconvenient.

Just installed Bitdefender after years with Kaspersky. It was an excellent program but I wasn't happy with the Russian connection. I believed I'd trialled Bd thoroughly but I missed this 'paper print only' limitation. It is a killer for us in an otherwise good program and I see that here in March 2022 it is still not fixed. Having to do financial transactions outside of Safepay defeats its Bitdefender's purpose. You can't even take a screenshot in Safepay.

If this can't be overcome and the programmers are unwilling to fix it I may have wasted my money.

I have just switched from Kaspersky Total Security which I liked a lot but felt uneasy regarding the problems with Russia, now on my 3 month trial I too have discovered no option to print to pdf or anything else, printing a hard copy isn't ideal and wastes paper and ink.

If this can't be changed then it is a deal breaker for me and I will reluctantly go back to Kaspersky or elsewhere.

This is so annoying after having to remove Kaspersky to install Bd.

@Alexandru_BD thanks for the explanation but I cannot continue using Safepay if no options to save some transactions etc,

I have now removed my trial Bitdefender and reinstalled Kaspersky Total Security even though there maybe some risk when using their Safe Money feature but being able to screenshot or print to pdf etc is very important for me.

Guys, this issue was first posted 3 years back and quite honestly it is very disappointing that until now you all are not able to figure out how to print documents as pdf. We as your customer are forced to go for less secure methods or have to go for different software. It's just sad.

Up until a few days ago, I was able to Print to the PaperPort printer which created a PDF document. This has been working since switching to BD several years ago. Now I am getting the error message that printing to virtual printers is not supported. What happened that it worked before but not now. I understand the policy, I don't understand why using the Paperport Printer was acceptable for years but now isn't.