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Where is the Vault located and how to access it. 2024
I am new to Bitdefender and used FireFox (Windows 11) to set up Password Protection. I find all the legacy password and accounts still in Firefox Passwords but cannot find the new ones that are generated with Bitdefender. Please help and keep in simple for a new user. Thanks
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VPN automatic startup
Hi, I've upgraded to Premium VPN but cannot get the VPN to connect automatically on startup despite this being configured in the settings. I have to manually connect every time. How can I configure the VPN to start with Windows? I'm also not seeing a VPN icon in the system tray. Is this correct? Many thanks, Sean
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Printing within Safepay
I'm a new Bitdefender user with a Windows 10 laptop and find I can't do the type of printing while in Safepay that I could do with my last security suite. The two main things I want to be able to do are: I want to control the printer settings when printing a document, for example to choose specific pages; choose color or…
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Bitdefender Premium VPN not connecting
Bitdefender Premium VPN (2019) not connecting to any servers, even when I choose Automatic location. My subscription is not expired. (Over 200 days left in my subscription.) I also checked my Central account, and it shows my Bitdefender Premium VPN is activated. I put in a ticket. Hoping someone on the forum has advice.…
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Moved: My VPN stopped working a few days ago and will not connect now
This discussion has been moved.
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Moved: I have paid for VPN Premium but still getting 200mb limit
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Moved: vpn works fine on most wifi's but not all how do i fix this
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Moved: Change DNS setting on Google chrome
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Moved: import passwords from edge browser
This discussion has been moved.
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VPN on Android TV
I installed BitDefender VPN app on my Philips Android TV. When I try to connect to my account it shows this message "Bd connect error code is - 32001" What's wrong? Thanks
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Safepay Autofill from Wallet
In July I called and informed of problem w/ wells fargo not auto fill in safepay That one site got fixed some weeks later. I have been waiting fior bank of america, american express, publix grocery shopper and others to no avail I have periodically requested help but no help has been given I will not trust safepay nor…
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VPN is not allowing mail or updates from apple store
I installed Bitdefender and Bitdefender VPN a few years ago and it was not ideal. But with using Nighthawk Router and access point, sadly they use Bitdefender as their Armor. So I went all in again (hoping it would be better and more mature). Bitdefender shield has been running fine as well the unlimited VPN for weeks.…
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MS Hotmail login issue
We have 2 different emaill addresses in Hotmail. If the wife has logged on last, as soon as MS pogin page appears, her email is already listed in the user box. If I delete hers and enter my email, as soon as I hit enter, it reverts to the wife's email and her password is entered by BD. The only way I can access my Hotmail…
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VPN on iOS 11 and TeleHealth visit
I was not able to connect with my doctor's office this morning using my iPhone 11. The doctor sent me a link several times, by text and also by email; every time I clicked on the link, it would not connect me to the doctor; it told me that the link had expired. We tried five times in all. This should not have happened, and…
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Import Passwords from other Password Managers
I've been using RoboForm since 2009 and have finally decided to make the move to BD's password manager. I was wondering if there's a function that will grab everything from RoboForm and import it into My Wallet?
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Bitdefender Anti-tracker
Why I do not see this extension in the toolbar?
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VPN Preventing emails sending or receiving on Apple mail
Has anyone encountered this issue.? Running Mojave latest build on my Macbook air, using the Apple Mail app on both the Macbook and on my iphone XR with IOS 12.4.1. Whenever the VPN is enabled I get the messages telling me that I cannot connect to my providers mail server. I'm new to Bitdefender having only purchased and…
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Set as Home Network appears daily
Though I already answered it, it reappears. Why? Please, see attached image file. Alex_optout_nomap IS my home Wi-Fi. I'm running Windows 10 Pro x64 version 1903 (18362.239). ASUS TUF Z390M-PRO Gaming (Wi-Fi) motherboard with built-in Intel Wireless-AC 9560 with drivers v21.30.3.2 supplied from ASUS Support. Any ideas?
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Windows Defender Reports Firewall Action Needed
Windows 10 Home Version 1803 Bitdefender Total Protection 2019 Windows Defender reports Bitdefender Firewall actions needed but I find none.
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Advice Sought on Online Backup
I use Bitdefender Internet Security 2019 and am needing advice whether online backup from a 3rd party company that is recommended by PC Magazine and other reputable sources are safe. They say they provide an encryption key for security. I currently use Microsoft Onedrive to backup my pictures, music,, movies, etc. so I…
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Anti-tracker vs Privacy Possum?
I have been using Privacy Possum and before that Privacy Badger. What does Bitdefender Anti-tracker do better than those extensions?
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anti-tracker blocking espn website
When I have anti-tracker enabled in Chrome I am unable to load the ESPN website properly. If I turn anti--tracker off, the problem disappears. Has anyone else had this problem?
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Premium VPN Settings
Trying to stop Bitdefender premium VPN from nagging me at work that there are open WiFi networks. I go into settings and turn the three options off and upon restarting my laptop the settings are turned back on. And of course then Bitdefender starts nagging me again about an open network. See attached pic BTW the reason I…
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Premium VPN UK
I have noticed that when I connect to the UK option for Bitdefender VPN Premium that my IP location will come up as in US or lately Indonesia although the service (?) is being run by an IT Service in Manchester UK. I have contacted Bitdefender support about this issue but wondered if anyone else had come across this issue.…
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Recent Safepay "Webpage error"
Up to 23.0.11.85 unveiled an unfortunate assertion inside Safepay renderer process. The browser itself does not crash, but attempting to navigate to certain pages may lead to "Webpage error" displayed. The error originates in a recent Chrome change. A fix was released in 22nd February 2019 (the product version remained the…
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Vault Documents
When I unlock my vault and open a file, the file is opend my default file reader. After I lock the vault, the file is still available on my default readers site. Is there a way to open files up in bitdefender vault only?
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Amnesia Ransomware&.bvd
Hello. This crypto ransomware, encrypts files with the extension .bvd! I want to draw the attention of the developers of antivirus! Distributed via RDP or may begin to spread via email, spam and malicious attachments, fraudulent downloads, botnets, exploits, web injects, fake updates and repacked infected installers. See.…
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About DNS settings
i installed 2019 total security. But now i cant access blocked sites by state. with previous av software AVG no problem. i disabled all settings on bitdefender but not changed. im using open dns tried google dns but not changed. i was installed vpn app of bitdefender its ok with vpn but not access witout vpn .Uninstalled…
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Same subnet is a privacy threat?
So I upgraded to Bitdefender Total Security 2019 a few days ago and it all looked fine. Today i tried to log into the gui of my Qnap nas using firefox and I was getting error messages that the supplied credentials were not correct and it would not let me log in. I saw no message from Bitdefender during any of the dozen…
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Webcam protection being disabled without requesting it
Hi there, Over the last months, the webcam protection feature has being continuosly disabled without requesting it. I even activated the password protection to "detect" if somebody tries to modify it, but it didn't worked either. The feature keeps being disabled over and over. Is this an expecte behavior? Thanks.