Need help installing bitdefender free
I did a system restore on my pc and after that I realised bitdefender wouldn’t open.I then deleted it from control panel and tried installing it again but it kept saying the same message something along the lines of "Bitdefender already installed” I then went to look at my pc programs files and tried deleting it manually it worked however when I downloaded the installer it kept saying after the install "can’t copy installer" Im a bit frustrated from this and any help would be greatly appreciated
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Kindly perform below steps & see if this helps you in anyway.
1. Restart PC in safe mode
2. As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :
C:\Program Files (delete any folder with name bitdefender)
C:\Program Files (x86) (delete any folder with name bitdefender)
C:\ProgramData (delete any folder with name bitdefender)
C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)
3. Open run command again and run below command one by one :
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
4. Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
5. Try reinstalling bitdefender free.
If issue persists, kindly contact bitdefender support at bitsy@bitdefender.com .They will reply back asap.
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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thanks for replying.I’ve tried everything u did however no luck thanks for the help though
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Additionally, remove the device from your Bitdefender Central account. Then try to protect your device again or run the installer.
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Thanks for the quick reply.Sorry to bother u but I’m a bit of a pc noob how do I remove the device from the bitdefender central account? Thanks
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https://central.bitdefender.com/
enter your email address and password that you asked during registration
More details here: https://www.bitdefender.com/consumer/support/answer/2795/
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thanks for the help I have deleted it from bitdefender central what should I do next?
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If you followed the recommendations suggested by @Flexx, there are no remnants of the previous installation on your device.
Run the Bitdefender installer again, when reinstalling, enter your registration data in Bitdefender Central that you filled in before.
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thanks guys for the help unfortunately it still dosent seem to install and says the same message "cannot copy installer" Im not really sure what to do next.
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I suggest downloading the web installer again: https://www.bitdefender.com/solutions/free.html
Check the following before the new installation
1. Click the keys (Win + R) on your keyboard.
2. Enter (appwiz.cpl) in the command window and click Enter.
See what Bitdefender components are left or not?
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Thanks for the reply however it seems to not work even though I deleted everything bitdefender related from my system Im not sure why it still won’t download and it still says cannot copy disk
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Try checking your system for corrupted or missing system files. Take advantage of this hint - https://support.microsoft.com/ru-ru/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
Check the system disk follow this prompt - https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ee872425(v=msdn.10)?redirectedfrom=MSDN
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As stated by @Alex_A try using system file checker (sfc) using the link that was provided. If any errors are found, it will be repaired. If sfc is unable to repair any error, move forward and use the dism command. Note that dism commands needs internet connectivity in order to replace the corrupted files with the proper files which are downloaded directly from the microsoft server.
https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image
Run DISM /Online /Cleanup-Image /RestoreHealth command directly.
Regards
Flex
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I have tried doing that however no luck.Do u recommend a system reset as my pc is pretty brand new so it would only take about an hour to download everything back or do u suggest anything else
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Perhaps this will be a more correct decision than blindly looking for the essence of the problem. Try this "Bitdefender Free" removal utility. Whether the remains were found.
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What bit is the operating system on your device? (64 or 32)
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64
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My pc alr seems to have some little problems like files being mixed around and accidentally deleted drivers so I’m wondering anyways whether I should reset it to be safe and kill 2 birds with 1 stone as it is a prebuilt pc and I still have warranty so I can always ask the pc company to fix it.Anyways as i said the pc is pretty new so factory resetting it wouldnt really be much of a pain as i dont have much things on it anyways.
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It's totally your wish. If you think your PC is really suffering from more than the bitdefender installation error issue, you can go forward and reset your PC. But make sure you have the backup of your data, though windows reset will provide you the option if you want to keep your files and folders and only reset the windows drive. But if you only go for partial reset that is of only windows drive, chances are you will still end up with installation error of bitdefender.
So if you want to reset, go for a full reset & backup your files on an external drive.
Regards
Flex
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I think i would go ahead and do that. Again thanks so much to both of u for trying to help me it means alot to me however out of curiosity, whats the point of backing up the files on a external drive? and how do i do it
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Suppose you have a drive "C" and "D" on your device, and the system drive contains the personal information you need, so you save it to another drive. You can restore the system only on the "C" drive. At the same time, without affecting another disk with the necessary information. You don't need to save any system files. But you yourself understand everything, share your successes, for interest
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Asking about the bitness of the system, I wanted to offer an offline installer of the antivirus program
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Hi @Alex_A
As far as I know the offline installer are only available for total security and not for free antivirus for which the user created this post. If you have the offline installer for the free version I would request you to provide it to keep it as a backup link.
Regards
Flex
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I had the same problem today.
I followed all the tips suggested until now and none worked for.
I had to use a old copy of BitDefender Free installation files I backed on March 2020 to be able to install.
I think something is not working well on the current online installation of BitDefender Free.
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