Bitdefender Box 2 down for a week now-Solved

edited August 2020 in Bitdefender box

[EDIT] My mistake. My email was redirecting my support ticket to my promotions email box. I have found the tech support ticket-Thanks guys


I have contacted phone support, live chat, and email. Email was sent last Thursday. I haven't heard a thing.

I was having problems with my internet and as usual, I performed a full reboot by power cycling the modem and the box 2.

When I rebooted the box, it refused to show anything but the spinning ring. I tried several times. I couldn't connect to it via the central app either.

So I inserted a paper clip into the reboot hole on power up and held it in for several seconds till the ring was full (This is a factory reset)

Same result. I tried this several times and tried to access it several times from the central app. The default SSID refused to show up. (No local SSID showed up in fact) I just get a spinning ring no matter what.

I'm thinking the boot is corrupted, or the wifi is dead.

The box is 1.25 years old. Paying $200 for a new box when I have over 200 days on my subscription is not desirable. I need instructions to return for repair, or how to purchase a non-licensed box at a discount.

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