Integrated tool for create a ticket and contacting support

flunssa
flunssa ✭✭
edited January 2022 in Security Research Team

Hello

I am unpleasantly surprised because in the previous version there was the possibility to contact directly the support opening the integrated tool and after reproducing the problem the tool collected the logs.

Unfortunately this very useful feature seems to have disappeared.

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Comments

  • Mike_BD
    Mike_BD BD Staff

    Heyo @flunssa ,

    In a way it was indeed faster/ more ergonomical to reach support and upload logs like that. But in many ways the new interface we wanted to provide access to multiple contact methods (chat, phone, email) + useful (and enhanced) support materials.

    Capture.JPG


    cheers,

    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

  • flunssa
    flunssa ✭✭

    Thanks @Mike_BD for your explanations.

  • Helene
    Helene

    Bonjour, Je suis désolée mais je n’y connais rien en informatique. J’ai un importun : « Outbyte DRIVER UPDATER » qui s’est glissé dans mon ordinateur et je ne sais pas comment m’en débarrasser. SOS est lancé à BITDEFENDER INTERNET SECURITE. Cordialement.

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