Thunderbird

Bear23
Bear23 ✭
in Protection - Malware/ Firmware/etc.

Can anyone help? Bitdefender has never really worked with Thunderbird in my experience but now the Birdefender tool bar has gone altogether on Thunderbird 102.2.1. Is it ever going to work? Can I get a partial working tool bar back OR is it time to drop Bitdefender?

Answers

  • Scott
    Scott ✭✭✭✭✭

    Hi @Bear23

    Did this happen with a Thunderbird update to 102.2.1? Can you roll back to the previous version that worked better?

    If it was a update for security reasons may be different than if it was just for enhancements.

    It's been years since I've used an onbored email client, maybe someone else will chime in with some better ideas.

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • Alexandru_BD
    Alexandru_BD admin
    edited September 2022

    Hello @Bear23,

    This is very interesting and I would like to know the outcome. Our engineers advise to get in touch, as there are several things that require verification and the information is insufficient at this stage for us to pronounce ourselves regarding the root cause.

    Kindly contact our Technical Teams by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/help/

    Please do let us know how it goes, so we can share the resolution with the community, as other members could encounter this as well.

    Thank you and best regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Okoth
    Okoth ✭

    For what it is worth, the spam bar disappeared for me with the 102.2.2 version, the big Thunderbird update.

  • Okoth
    Okoth ✭

    I'm not at Thunderbird 102.3.1 and bitdefender 26.0.27.90. I just re-installed bitdefender and the anti spam bar is back.

  • Alexandru_BD
    Alexandru_BD admin

    Hi @Okoth,

    So this was resolved after re-installing the latest version?

    Cheers

    Premium Security & Bitdefender Endpoint Security Tools user

  • Bear23
    Bear23 ✭

    Yes reinstall fixes it. YOU must uninstall EVERYTHING that says bitdefender clean the reg as well.

  • Alexandru_BD
    Alexandru_BD admin

    Noted, thank you very much for sharing this insightful information here! 🙏 This will surely help other users that may encounter the issue in the future.

    Cheers!

    Premium Security & Bitdefender Endpoint Security Tools user

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