Bitdefender blocking Outlook IMAP sync to Gmail without displaying errors
My system has exhibited seemingly random issues syncing Outlook to Gmail through IMAP. I copy email (using Move --> Create a copy...) from one account in Outlook to a Gmail account configured in Outlook to sync by IMAP. Often, this works fine and the emails appear in the Gmail web interface. I've only been using this method for less than a week, but it has generally seemed to work fine, with maybe a minute or two of lag. It stopped syncing for hours the day after I first set it up, but whatever the problem was seemed to eventually correct itself. I tried everything I could think of and spent hours with Google support but couldn't resolve the issue by intentional steps.
I encountered the issue again today. Emails are copied in Outlook and appear in the Gmail Inbox in Outlook. Outlook says it has synced Inbox and completed a send/receive of all folders. No errors are noted by Outlook, and I do not see any messages in Bitdefender that it blocked any traffic. After trying the basics (checking for Windows Updates, installing and rebooting), I finally tried uninstalling Bitdefender entirely. Suddenly, the emails are appearing in Gmail (web interface)!
Are there troubleshooting measures I should try to fix this? If not, I suppose I'll just have to give up on Bitdefender and move on to a different product.
Best Answer
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Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1
Answers
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Also encountering this issue. Any update on a solution?
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Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0 -
FWIW, the problem was immediately resolved when I uninstalled Bitdefender. IMAP synced properly from Outlook to Gmail.
I reinstalled Bitdefender on January 10th and have not encountered the issue since. If I do encounter the issue again, I'll try the links provided by Flexx.
1 -
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0