Anti-Theft - stolen recovered laptop

Exodus61 · 2023-03-13T15:49:53+00:00

There was an error rendering this rich post.

I used Anti-Theft to erase the contents of a laptop. Worked well.

However I have now managed to recover it, but obviously there is nothing on it, so trying to re-install Windows using the recovery key from Microsoft, it will not load.

It's a year old Laptop, and I'm running into what looks like a Master Boot Record, GPT issue.

Does anyone know if there is a way to reset the hard drive so that I can reload windows?

thanks

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Exodus61

https://community.bitdefender.com/en/discussion/comment/322290#Comment_322290

Thanks Scott.

Now resolved, turns out that when Bitdefender wipes the hard drive that drive becomes invisible to the laptop. I'm not entirely sure how.

Solution is to get into Command (Powershell?) and use Disk commands to reset it. Then, as it is a relatively new Laptop, I had to chage it from a MBR to GPT harddive - also in the Command shell.

Once both were done I could re-install windows.

It was more technical than I've described but it now works.

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Scott

Hi @Exodus61

Regarding that one, I suggest you contact Support from the link below. Chat is a quick way to get things started and they will guide you from there. Phone support is not toll-free.

https://www.bitdefender.com/consumer/support/help/

Kind regards,

Scott

Exodus61

https://community.bitdefender.com/en/discussion/comment/322290#Comment_322290

Thanks Scott.

Now resolved, turns out that when Bitdefender wipes the hard drive that drive becomes invisible to the laptop. I'm not entirely sure how.

Solution is to get into Command (Powershell?) and use Disk commands to reset it. Then, as it is a relatively new Laptop, I had to chage it from a MBR to GPT harddive - also in the Command shell.

Once both were done I could re-install windows.

It was more technical than I've described but it now works.

Scott

Thank you for posting back your results, as I wasn't sure how that would work or what they would need to do. I'm glad they helped in getting it taken care of for you :) It also sounds like you're tech-savvy, which definitely helped.