What would you change on Bitdefender.com?
I am one of the (many) marketers responsible for what and how we showcase our solutions on our website - mainly bitdefender.com.
We need your help to grasp how we can better serve you( people who install and use our security solutions) in terms of clarity, consistency, and ease of use for our website.
I am here to learn what you feel is unclear, incomplete, or improvable.
Nothing is off the table; tell me everything you think we need to do better.
PS. If you don't know where to start, what's the first thing you'd improve (and where) if you had a magic wand?
Thank you,
Curious Marketer
Comments
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Quick Feedback:
- Displayed as ‘undefined’ under the blog post. Attaching screenshot.
- Each tile under the insight section should be of same size. Marked in red color in screenshot. It looks little odd.
- 'Read mode' button touches the right side of the section. Attaching screenshot.
Suggestion:
- Better to show customer reviews at the bottom of the page
- Any kind of small animations will be good
- A section on 'Why choose Bitdefender' will also be good.
Regards,
Jay
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Just like the antivirus it would be nice if the site could offer a dark mode like the antivirus version does.
The footer and when it is too big it should be shortened, the part with the different countries why not put the logos of the countries that would make the Footer smaller.
Have the possibility of being able to extend your license to more computers with an option.
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Hi :)
First, is it possible to put "My account" instead of "Login" at the top of the site?
Then, is it possible to have more colored and less dark pages, especially in the banners?
Moreover, the organization of the pages of the site could be simpler and much more accessible by tightening the blocks of information.
Finally, the layout and the structure of the site is already very good, but it would be nice if it was more family oriented and less technical...
Regards,
Racer_X
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Thank you for the feedback!
Can you elaborate a little bit on "Moreover, the organization of the pages of the site could be simpler"? I want to understand you suggestion better.
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Well, answering the topic directly and succinctly:
1 - I miss the previous site compared to what it is at the moment
2 - I would reduce the size of the footer
3 - I would change the images of "happy people looking at the device" because in real life nobody looks like that and put in place images that are more related to the product and the company
4 - At this point, it would be important to keep the issue of Bitdefender's support and help regarding Ukraine on the site
5 - I would also emphasize Bitdefender's partnerships with big brands like Ferrari and others for example
These are some considerations that I thought at this moment, but for sure there are more things that can be adjusted, however, at this moment I cannot think and emphasize everything 😅
Total Security: Current Build 26.0.34.162 Mobile Security Android: Current Version 3.3.201.2204
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Hello.
So far, it looks good to me, nothing to suggest.
Regards.
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That is to say, it would be nice if it were better arranged, even more orderly.
Thank you.
Regards,
Racer_X
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The app needs to stop pushing advertising for the company's other products at me.
Popups on my desktop telling me to try another product? Seriously, I am going to cancel my subscription and use a different product if I get one more of these unwanted prompts.
I know the other products exist. Your apps have told be about them hundreds of times. This is total overkill.
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They can be quieted from here. Please confirm that you have these turned off. Otherwise, if you have more questions regarding this, you should start a new thread to help keep this one about the website, on point.
Thank you,
Scott
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I'd change a lot first off is how when on your bitdefender central page there is what appears to me as false advertising or fake security breach saying email address has come up in a security breach which is bs because when you run a check on said email address with your paid subscription it will say nothing has come up which is really concerning and makes me instantly feel like I should take me business elsewhere but also that anytime you change a page it has a massive pop-up for cookie management accept these cookies or reject them which is my own fault I guess since I don't just allow them all I guess idk but even if I do on the previous page like when you log into central is asks for username on one page and password or authenticator on the next it pops up everytime...
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Personally I couldn't care less about Bitdefender rearranging anything, I use it because I have to, I buy it because I need security.
They can change the product around, support whoever they wish in this sometimes violent world we live in, partner whoever their Hearts desire craves, as long as it keeps me safe I'll buy the product.
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Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.
Alternatively, you can also share your query with bitdefender support team by dropping them an email at [email protected]
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)
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Quoting Scott .... " if you have more questions regarding this, you should start a new thread to help keep this one about the website, on point"
Ok so which way to the Pinned Topic thread called ... What You Would Change About BitDefender
the keyword being "PINNED TOPIC" ... which Segways to my suggestion to this "What You Would Change About BitDefender .COM" topic .....
there should be a PINNED topic for making suggestions for improvements to the software, website, and the company .... in all a total of 3 pinned topics for suggestions,,, or at least two, the company topic could be combined perhaps with either of the other two topics i suppose.
an example suggestion to Company could be something like - stop the way you do auto withdrawal before you loose all your costomers who really do like your software but hate the way you impliment auto withdrawal...... its a shame to see such a potentially good product shoot them self in the foot because of the way they do this business practice...
eyes rolling, sad faced, disappointed little emoticon :( ... so this is not the wonderful land of Oz after all ...
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