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My Product Is Not Activating On Laptop. Any Suggestions?

NISHITH
NISHITH
edited March 2023 in Central and Subscriptions

I have some issues in vpn so I have uninstall the software and removed device from central website so after that I have tried 3 times reinstall and uninstall the product but my product is not activating and my bitdefender account is not synchronising in laptop so please help me

Please help me to provide the solution as soon as possible and Thanks in advance for guidance

Bitdefender Details.jpg
Bitdefender error.jpg
Bitdefender my device.jpg

edit by mod: deleted WhartsApp number for security, privacy concerns.

Comments

  • Scott
    Scott ✭✭✭✭✭
    edited March 2023

    Hi @NISHITH

    Try switching accounts from the top of your Dashboard. Enter in your email address and password associated with your Central account, and see if that refreshes and synchronizes your account with your app.

    switch accounts2.jpg


    Otherwise, @Alexandru_BD or @Mike_BD would you check into this, please :)


    Kind regards,

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • NISHITH
    NISHITH

    Can we connect on team viewer to solve the issue @Scott @Alexandru_BD @Mike_BD

  • Alexandru_BD
    Alexandru_BD admin

    Hello @NISHITH,

    You still have a valid Total Security subscription in your Central account that will expire in 2025. Try to refresh Bitdefender and link it again to the Central account by following @Scott's steps above.

    If you are getting the message "Unable to connect to the server" when signing in to Central from the product, first restart the computer then try again to sign in. If the message persists afterwards, please check for any other security solutions and uninstall them. Then restart your computer and try again to sign in.

    If the issue persists, do the following:

    Open a Command prompt window with Admin rights - In the command prompt window, run the following commands:

    a. ipconfig /flushdns

    b. netsh winsock reset all

    c. netsh int ip reset all

    Restart the PC and try again.

    Proceed to DNS settings if the message persists:

    Change DNS server settings: - Go to Control Panel. - Click on Network and Internet. - Click on Network and Sharing Center. - Click on Change Adapter Settings. - Double-click your active adapter (network) and choose Properties. - Select Internet Protocol Version 4 (TCP/IPv4), then click Properties. - Select Use The Following DNS Server Addresses and enter the following addresses: - Preffered DNS server: 1.1.1.1 - Alternate DNS serve: 1.0.0.1 - Click OK to confirm, then restart the PC.

    NOTE: The steps work for Windows 8 & 10 as well. Try again to log in to Central from your product.

    We won't be able to perform a remote session on the forum, as this is something the Support engineers can do. You may get in touch with them in the event the above steps do not fix the problem and I'll leave a contact link below:

    https://www.bitdefender.com/consumer/support/help/

    Here you will find 3 contact channels to choose from, chat, phone and email (contact form/ticket).

    Let us know how it goes.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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