Policy stuck on 'Pending' and never applies
Today I had a very strange issue. I use SyncroMSP to push BitDefender Endpoint Security to my customers. A user was having BSOD issues on a 1-year old PC so I decided to go nuclear and I wiped the internal SSD today and re-installed Windows fresh and clean.
I installed my customary SyncroMSP installer w/ BitDefender Endpoint Security, as is my custom.
The endpoint never got the policy. GravityZone showed the policy as Pending, but it never ever Applied.
I tried creating new Groups in GZ and in SyncroMSP, but still no joy.
I also disabled Windows Defender thinking that might help, but it did not.
I moved the endpoint to a group which had no AV, waited, and then moved it back to the group with AV, but still no joy.
I even connected the PC to my Verizon Wireless hotspot, but that did not allow the Policy to Apply either. Still stuck in Pending.
Interestingly, other PC’s here on the LAN _do_ receive Policy updates within a few minutes of a change, so it appears that our LAN & firewall are not getting in the way.
I rebooted, I re-installed, I uninstalled, I even wiped the Windows OS again and still each time the same result: the desired GZ policy showed as Pending.
Does anyone have any tips that might help me?
Comments
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Kindly contact the bitdefender business support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory
Additionally, @Alex_Dr r or @Andra_B B can have a look into this for you.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Same issue here in our GravityZone account. No policies are applying these past few days. I've tried new installs on brand new computers with a fresh Win10 22H2 install. No policies, domains, etc.. applied to the computers. Tried different internet connections too. I can't get a policy to apply on any new installs.
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We are having same problem with our gravityzone account. No new installs since last Friday are getting any policy update, so all endpoint are stuck with only default anti-malware enabled.
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Same problem here!
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My guess is that it's an update Bitdefender did on the back-end that's causing the issue. Hopefully they get it resolved quickly. Everybody be sure to put in a request with support at https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory and throw in a reference to this discussion too.
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Hello everyone,
Thank you for the notifications. I'll check internally and get back to you as soon as I have an update.
Andra_B
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Same here. This issue started for me last Friday. I am now sitting on quite a few workstations that I cannot deploy as in addition to the "pending". I also see all modules have expired.
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Newly installed endpoints are now receiving policy updates. It looks like they fixed something on their end overnight... but it took them like 5 days to fix since it started happening since last Friday.
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Hi everyone,
We have also the confirmation from the development team, the issue has been resolved.
To ensure this does not happen in the future, we have increased our hardware resources to increase processing speed. We will continue to closely monitor the situation to ensure that there is no degradation in service quality.
Thank you for your patience and for your understanding.
Have a great day ahead!
Andra_B
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I can confirm all my new installations are now up and running. The 5 day turn around though leaves a little to be desired. But for now Im moving on.
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Had this issue, went away around the same time as others reported. The same issue returned this morning. Anyone else getting this again?
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Just installed a new endpoint this morning (26.04.2023) after noting the post below. So far, no issues here.
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Hi,
I am back. At this moment, there is no incident identified regarding the issue you reported @JYP1215 and @RTS_Francesco.
Your issues must be investigated separately, these may be isolated situations with different causes. It is best to open cases through the contact details here: https://www.bitdefender.com/business/support/en/71263-85158-contact.html
Andra_B
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We use Bitdefender Gravityzone (GravityZone Business Security) on-premise in our company, and this also happens, Policy is stuck on Pending, what should I do to fix this?
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