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False Positives

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royascudder
edited May 2023 in General Topics

Bitdefender is detecting harmless files or plugins as potential threats, leading to unnecessary quarantining or removal of files that are necessary for the website to function properly. It is leading to website downtime and loss of important data. I am not properly able to do my work.

How to solve this issue?

Website;

[*url removed by @Flexx *]

Best Answer

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Answer ✓
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    If you think the website/ file is incorrectly blocked by bitdefender you can share the same with malware researchers by filling up the forum in below stated link

    https://www.bitdefender.com/consumer/support/answer/29358/

    If website/ file is indeed incorrectly blocked, detection will be removed in maximum of 72 hours and if the detection still remains after 72 hours, consider the website/ file as malicious by malware researchers and the detection will stay.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)