BSOD on new Windows 11 Install - ATTEMPTED_SWITCH_FROM_DPC
Whenever I try to access the webcam using Teams/Zoom - I get the BSOD with the ATTEMPTED_SWITCH_FROM_DPC message.... If I uninstall Bitdefender Total Security - then the BSOD stops and after installing it - it comes back in a few days... Have the latest update from Dell as well as Windows Updates....
Answers
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Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I have also had this issue. As a workaround, in bitdefender, go to privacy settings>Video and audio protection, and ensure that camera is enabled for Zoom. Whenever a blocked app tries to access the camera windows 11 seems to BSOD for me...
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Yup, had the same issue with two different Dell XPS laptops. All I had to do was open the Windows 11 Settings and attempt to work with the camera, and got the BSoD. Took me a month to figure out the issue, and uninstalling Bitdefender fixed it. The workaround may possibly work, but I am still reluctant to install Bitdefender on that machine until a real fix is provided. I use multiple video call apps (Zoom, Google Duo, Microsoft Teams, etc.) and it seems ‘excessive’ to have to do all of those enablements - especially if I ‘accidentally’ use W11 settings to open the camera.
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Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team for the Bitdefender Cloud upload link and password.
The support team will respond to the same email within the next 24-48 hours, excluding weekends.
Additionally, kindly generate BSOD logs by following the instructions at https://windowsreport.com/bsod-log-file-location/ and provide them to the support team. This will help them further narrow down the issue.
If you want to check the BSOD errors that occur from time to time on your system, you can download the BlueScreenView software from NirSoft (https://www.nirsoft.net/utils/blue_screen_view.html). This tool will provide you with all the details of the BSOD errors that have occurred on your system. By searching for the error on Google, you may also find information about the specific BSOD incidents.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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