Bitdefender Firewall Issue

Hi @Aesalon

In that case, you should contact Support from the link below. Go through the How To's and Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started. They may need for you to submit some log files, which they will guide you through as needed.

Otherwise, if you wanted to go through these steps, that's up to you.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Download online installer for your respective bitdefender product from your Central account.

Kind regards,

Scott

Then please get a hold of support, as they can hopefully do more behind the scenes in going through any log files that they may have you submit.

I hope it gets figured out for you. Thank you for going through those steps, as well as what you previously did, as it may give support a greater idea of your situation and what you've tried.

Scott

@Aesalon thanks for sharing your findings with us! 👍️

Thank you Aesalon, your solution worked right away, and so far was the only one that did. This problem was getting to be very frustrating for sure. Top man, we're not worthy, thank you again! :-)

I cannot believe that there's no information about disabling BD so I can download a pdf. Ridiculous, and disappointing.

Since installing BitDefender, I have been unable to download pdfs from my email. I click on it and nothing happens. It worked before. That's how I concluded it is Bit Defender that's blocking this.

I've opened "Manage Exceptions" / Exception Options, and there's nothing I can input that is recognized - pdfs / gmail / gmail attachments. There's no instructions of what you can put into exception options. You guys can do better.