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Bitdefender Firewall Issue

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Aesalon
Aesalon ✭
in Protection - Malware/ Firmware/etc.

I am unable to activate the Bitdefender firewall. It keeps turning off.

Additionally, every time I restart my PC, I notice that the Bitdefender application logs itself out, and the tray icon turns gray, displaying the message "Bitdefender services not responding." This requires manual intervention to log back in or sometimes If I wait couple of minutes it logs back in.

Reinstalled the application twice, once by uninstalling and installing from scratch, and another time using the built-in reinstall feature.

Tried everything, checked BFE-(Working just fine), updating the app. Nothing seems to work.

Build: 27.0.16.87 os: Windows 112H22


Any suggestions?

Comments

  • Scott
    Scott Defender of the month mod
    edited August 2023
    Options

    Hi @Aesalon

    In that case, you should contact Support from the link below. Go through the How To's and Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started. They may need for you to submit some log files, which they will guide you through as needed.

    https://www.bitdefender.com/consumer/support/help/

    Otherwise, if you wanted to go through these steps, that's up to you.

    1) Uninstall the bitdefender product with add/ remove programs option in windows

    2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

    3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

    C:\Program Files (delete any folder with name bitdefender)

    C:\Program Files (x86) (delete any folder with name bitdefender)

    C:\ProgramData (delete any folder with name bitdefender)

    C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

    5) Open run command again and run below command one by one :

    temp ,delete all the files in the folder

    %temp% ,delete all the files in folder

    prefetch ,delete all the files in folder

    6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

    7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

    8) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

    9) Download online installer for your respective bitdefender product from your Central account.


    Kind regards,

    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • Aesalon
    Aesalon ✭
    Options

    Hey @Scott thanks for the reply. Just tried everything you said. I'm afraid the problem persist. :/

    Thank you anyway.

  • Scott
    Scott Defender of the month mod
    edited August 2023
    Options
    https://community.bitdefender.com/en/discussion/comment/327860#Comment_327860

    Then please get a hold of support, as they can hopefully do more behind the scenes in going through any log files that they may have you submit.

    I hope it gets figured out for you. Thank you for going through those steps, as well as what you previously did, as it may give support a greater idea of your situation and what you've tried.


    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • Alexandru_BD
    Alexandru_BD admin
    Options

    @Aesalon thanks for sharing your findings with us! 👍️

    Premium Security & Bitdefender Endpoint Security Tools user

  • Ekimoz
    Ekimoz mod
    Options

    Bonjour à toutes et tous,

    Après la mise à jour de ce matin, le pare-feu Bitdefender fonctionne à nouveau parfaitement.

    Merci aux développeurs 

    😉

    

  • Barmcake
    Barmcake ✭
    Options
    https://community.bitdefender.com/en/discussion/comment/327869#Comment_327869

    Thank you Aesalon, your solution worked right away, and so far was the only one that did. This problem was getting to be very frustrating for sure. Top man, we're not worthy, thank you again! :-)

  • Hoarseman
    Hoarseman
    Options

    Noob here and I'm so close. What's the next steps needed to add  "BFE", "mpssvc" values to LocalServiceNoNetwork? Right click, choose ?

    Thanks

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