task bar icon?
I've attached what my taskbar icon looks like for BitDefender when it is 'pinned to taskbar'. When it's not pined and just running a scan, etc., it's the BitDefender logo. How can i fix this? I've restarted, unpinned, pinned.
thx,
ix
d
Best Answer
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Kindly repair your bitdefender product (https://www.bitdefender.com/consumer/support/answer/13429/)
If issue persists,
Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and on the basis of your product selected and type of issue you are facing you can get in touch with support representative either by email, chat or over a call.
If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number you received on your registered email:
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.
The support team will reply to the same email within the next 24-48 hours, excluding weekends.
Regards
Life happens, Coffee helps!
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Bitdefender Ultimate Security Plus (user)
0
Answers
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Hi Flex,
I did the uninstall/install and it fixed, so far, my problem with the Bitdefender task bar icon. I did have to go in and do some of my settings again, but no biggie.
ty,
dOc
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The task icon reverted back to the problem, less than 24 hours after the fix, now what?
ty,
Larry
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Hello @larryxdenise,
Try the following:
Step 1: Search "Bitdefender" in Windows Search Option.
Step 2: After the Bitdefender app comes in search result, right click on it, hover to select "Open file Location" by left click.
Step 3: This will take you to a shortcut of the app. Now right click on that shortcut and go in its "Properties".
Step 4: Under properties tab you'll find that the app icon is missing. There is an option to "Change Icon", left click on it. Then select "Bitdefender" icon.
Step 5: If you're already running the app, then the icon will still appear blank. Close the app from the taskbar. Then reopen and it should be displayed properly.
Let us know how it goes.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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